Resolved after 2 hours 4 minutes, affecting Outlook Add-in, on May 19, 2026.
This incident has been resolved. Root cause: EU database capacity lagged behind growing client traffic. Mitigation: we scaled and updated to higher tier the EU managed database to handle the increased load. This will prevent latency issue in the future.
Affected components
Update timeline
- identified May 19, 2026, 09:39 AM UTC
The issue has been identified and a fix is being implemented.
- identified May 19, 2026, 09:42 AM UTC
We are continuing to work on a fix for this issue.
- resolved May 19, 2026, 09:49 AM UTC
This incident has been resolved. Root cause: EU database capacity lagged behind growing client traffic. Mitigation: we scaled and updated to higher tier the EU managed database to handle the increased load. This will prevent latency issue in the future.
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