Resolved after 22 hours 3 minutes, affecting Admin Portal and Images and 1 more, on October 13, 2026.
On 13 October between 08:58 and 10:16 BST (09:58–11:16 CEST), Xink services in our UK data center were unavailable or intermittently unreachable, including the Admin Portal, Outlook add-in and signature images. Cause: A sudden spike in requests for signature images overloaded the image service in our UK data center. The failure then spread to the component that routes all traffic into the UK data center, making UK services unavailable until it was restarted. Resolution: Service was restored at 10:16 BST and has been stable since. On 14 October we increased the capacity of the image service in the data center. We apologize for the disruption this caused.
Affected components
Update timeline
- monitoring Oct 13, 2026, 02:35 PM UTC
On 13 October between 08:58 and 10:16 BST (09:58–11:16 CEST), Xink UK services, including the web portal, Outlook add-in sync and signature images, were unavailable or intermittently unreachable. We have mitigated the issue: service was restored at 10:16 BST and has been stable since. We are monitoring closely while we put measures in place to prevent a recurrence. Root cause analysis is ongoing.
- resolved Oct 14, 2026, 12:39 PM UTC
On 13 October between 08:58 and 10:16 BST (09:58–11:16 CEST), Xink services in our UK data center were unavailable or intermittently unreachable, including the Admin Portal, Outlook add-in and signature images. Cause: A sudden spike in requests for signature images overloaded the image service in our UK data center. The failure then spread to the component that routes all traffic into the UK data center, making UK services unavailable until it was restarted. Resolution: Service was restored at 10:16 BST and has been stable since. On 14 October we increased the capacity of the image service in the data center. We apologize for the disruption this caused.
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