Resolved after 44 minutes, affecting Server-side (Re-routing) and Admin Portal, on November 20, 2024.
Clients may experience issues accessing the Xink UK portal due to some services being unreachable or responding slowly. The problem originated from a scheduled automatic update that failed, impacting service availability. To address this issue, we scaled additional resources to restore functionality and improve service performance. We apologize for the inconvenience and appreciate your patience as we work to restore services to normal.
Affected components
Update timeline
- identified Nov 20, 2024, 04:35 PM UTC
Clients may experience issues accessing the Xink UK portal due to some services being unreachable or responding slowly. The problem originated from a scheduled automatic update that failed, impacting service availability. To address this issue, we scaled additional resources to restore functionality and improve service performance. We apologize for the inconvenience and appreciate your patience as we work to restore services to normal.
- resolved Nov 20, 2024, 04:36 PM UTC
This incident has been resolved.
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