WW Norton and Company Outage History
WW Norton and Company is up right nowPingoru has recorded 50 incidents for WW Norton and Company: 18 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 4 | 5 of 720 (1%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 4 of 720 (1%) |
| July 2026 | 2 | 15 of 744 (2%) |
| August 2026 | 4 | 69 of 744 (9%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 592 (0%) |
Incidents, newest first
Minor June 18, 2025 Norton Illumine Ebook Page Loading Error 3m Norton Illumine
Started Jun 18, 2025, 05:55 PM UTC· resolved Jun 18, 2025, 05:59 PM UTC
- investigating Jun 18, 2025, 05:55 PM UTC
We are currently investigating reports of Norton Illumine Ebook page loading errors. We will provide more updates as they become available.
- resolved Jun 18, 2025, 05:59 PM UTC
This incident has been resolved.
Minor May 29, 2025 Intermittent credit card purchasing issue 15h 7m wwnorton.com (main website), Norton Ebooks, Norton Illumine, InQuizitive and 3 more
Started May 29, 2025, 09:59 PM UTC· resolved May 30, 2025, 01:06 PM UTC
- investigating May 29, 2025, 09:59 PM UTC
We are investigating reports of intermittent purchasing issues, possibly due to an internet outage. Please subscribe to this page for updates. If you need assistance in the meantime, please contact our support team at support.wwnorton.com/request
- resolved May 30, 2025, 01:06 PM UTC
This incident has now been resolved. If you need assistance, please contact our support team at support.wwnorton.com/request
Notice April 22, 2025 Purchasing and Account Creation Issue 4h 59m wwnorton.com (main website), Additional Digital Resources
Started Apr 22, 2025, 10:34 AM UTC· resolved Apr 22, 2025, 03:34 PM UTC
- investigating Apr 22, 2025, 10:34 AM UTC
We are investigating an issue with new purchases in which some users have reported receiving an error message when using a credit card. Access to products using existing accounts is not impacted. Should you need assistance please contact our Support team: https://support.wwnorton.com/request
- resolved Apr 22, 2025, 03:34 PM UTC
This is issue is now resolved. Users should now be able to create new accounts and purchase as usual. We will continue to monitor this, but should you need assistance, please contact our Support team: https://support.wwnorton.com/request
Notice April 21, 2025 Credit Card Purchasing Issue 8h 29m wwnorton.com (main website), Additional Digital Resources
Started Apr 21, 2025, 06:38 AM UTC· resolved Apr 21, 2025, 03:07 PM UTC
- investigating Apr 21, 2025, 06:38 AM UTC
We are investigating an issue with new purchases in which some users have reported receiving an error message when using a credit card. Access to products using existing accounts is not impacted. Should you need assistance please contact our Support team: https://support.wwnorton.com/request
- resolved Apr 21, 2025, 03:07 PM UTC
This incident has been resolved.
Minor April 17, 2025 System maintenance impacting new purchases and password changes 5h 27m wwnorton.com (main website), Norton Ebooks, Norton Illumine, InQuizitive and 3 more
Started Apr 17, 2025, 06:30 PM UTC· resolved Apr 17, 2025, 11:58 PM UTC
- identified Apr 17, 2025, 09:20 PM UTC
The W. W. Norton website and digital products are undergoing necessary system maintenance. New account creation, online purchases, and password changes will not be possible during this time. Access to products using existing accounts will not be impacted. Should you need assistance please contact our Support team: https://support.wwnorton.com/request
- monitoring Apr 17, 2025, 11:49 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Apr 17, 2025, 11:50 PM UTC
We are continuing to monitor for any further issues.
- resolved Apr 17, 2025, 11:58 PM UTC
This incident has been resolved.
Minor March 8, 2025 Support Ticket Submissions 1h 57m wwnorton.com (main website)
Started Mar 08, 2025, 11:36 PM UTC· resolved Mar 09, 2025, 01:34 AM UTC
- investigating Mar 08, 2025, 11:36 PM UTC
Users are currently unable to submit support tickets. We are investigating this issue and will post an update soon. Thank you for your patience.
- resolved Mar 09, 2025, 01:34 AM UTC
This incident has been resolved. We will continue to monitor support form submissions to ensure there are no further issues.
Minor March 3, 2025 Grades changing within multiple products 8d InQuizitive, Additional Digital Resources
Started Mar 03, 2025, 07:55 PM UTC· resolved Mar 11, 2025, 08:33 PM UTC
- identified Mar 03, 2025, 07:55 PM UTC
Some instructors and students have reported that grades are changing within multiple products, like InQuizitive and ZAPS. We are aware of the issue and have identified the cause. We're processing a backlog of grading updates and those updates are overriding previous grade activity. Once that process has completed running by tomorrow morning, we'll work on restoring the previous information that was overridden by these grade updates. We will provide further updates as they become available and we apologize for the inconvenience!
- identified Mar 04, 2025, 09:25 PM UTC
We have confirmed that the backlog of grade updates finished processing earlier this morning, Tuesday, March 4, 2025. No other automatic grade updates should occur from this point forward and we have taken steps to ensure this issue does not occur again. We are still working to identify all courses that were impacted by these grade updates and we will try to restore any missing grade data as quickly as possible. We will provide further updates as they become available. In the meantime, if you have any questions or need further assistance with this issue, please contact Norton's support team at https://support.wwnorton.com/request
- identified Mar 05, 2025, 06:31 PM UTC
We are continuing to work on a fix for this issue.
- resolved Mar 11, 2025, 08:33 PM UTC
We can now report that all late grades are visible once again for both students and instructors. This issue only impacted late grades for activities in InQuizitive, Tutorials, NOQE (Norton Online Quiz Engine), and ZAPS between January 16th through March 4th, 2025; all other Norton products were not affected by this issue. Also, please note that this issue only impacted late grades; all grades earned prior to the passage of a Grades Accepted Until date were properly recorded upon completion. While we have restored all the late grades we could locate in our databases, there still may be a few late grades that need to be manually restored. In those cases, please ask students to simply relaunch the activity and the late grade will be immediately restored. We thank you for your patience while we worked to resolve this issue! If you have any questions or need further assistance, please contact Norton’s support team at https://support.wwnorton.com/request
Minor December 18, 2024 Exports failing in Norton Testmaker 1d 23h Norton Testmaker
Started Dec 18, 2024, 08:43 PM UTC· resolved Dec 20, 2024, 08:33 PM UTC
- investigating Dec 18, 2024, 08:43 PM UTC
We are investigating errors when users attempt to export content from Norton Testmaker, with a message stating that "generating export file failed." If you experience this problem, please contact Norton's support team at https://support.wwnorton.com/request We will provide further updates as we make progress.
- investigating Dec 18, 2024, 10:54 PM UTC
We continue to investigate the export errors in Norton Testmaker and expect to make further progress on Thursday morning (12/19). In the meantime, please continue contacting Norton's support team if you encounter an error: https://support.wwnorton.com/request
- resolved Dec 20, 2024, 08:33 PM UTC
This incident has been resolved and the intermittent export errors in Norton Testmaker should no longer occur. Please continue contacting Norton's support team if do you encounter errors: https://support.wwnorton.com/request
Notice December 5, 2024 Smartwork User Information re 12/5 Release 6h 27m Smartwork5
Started Dec 05, 2024, 02:40 PM UTC· resolved Dec 05, 2024, 09:07 PM UTC
- monitoring Dec 05, 2024, 02:40 PM UTC
Attention Smartwork Users: Due to a release on Thursday, December 5th, you might need to clear your cache in order to continue working in Smartwork. Here are instructions if you need them: https://knowledgebase.wwnorton.com/help/clearing-cache. We apologize for any inconvenience.
- resolved Dec 05, 2024, 09:07 PM UTC
This incident has been resolved.