Resolved after 1 day 23 hours, affecting Norton Testmaker, on December 18, 2024.
This incident has been resolved and the intermittent export errors in Norton Testmaker should no longer occur. Please continue contacting Norton's support team if do you encounter errors: https://support.wwnorton.com/request
Affected components
Update timeline
- investigating Dec 18, 2024, 08:43 PM UTC
We are investigating errors when users attempt to export content from Norton Testmaker, with a message stating that "generating export file failed." If you experience this problem, please contact Norton's support team at https://support.wwnorton.com/request We will provide further updates as we make progress.
- investigating Dec 18, 2024, 10:54 PM UTC
We continue to investigate the export errors in Norton Testmaker and expect to make further progress on Thursday morning (12/19). In the meantime, please continue contacting Norton's support team if you encounter an error: https://support.wwnorton.com/request
- resolved Dec 20, 2024, 08:33 PM UTC
This incident has been resolved and the intermittent export errors in Norton Testmaker should no longer occur. Please continue contacting Norton's support team if do you encounter errors: https://support.wwnorton.com/request
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