Resolved after 8 hours 29 minutes, affecting wwnorton.com (main website) and Additional Digital Resources, on April 21, 2025.
We are investigating an issue with new purchases in which some users have reported receiving an error message when using a credit card. Access to products using existing accounts is not impacted. Should you need assistance please contact our Support team: https://support.wwnorton.com/request
Affected components
Update timeline
- investigating Apr 21, 2025, 06:38 AM UTC
We are investigating an issue with new purchases in which some users have reported receiving an error message when using a credit card. Access to products using existing accounts is not impacted. Should you need assistance please contact our Support team: https://support.wwnorton.com/request
- resolved Apr 21, 2025, 03:07 PM UTC
This incident has been resolved.
Your product runs on more than WW Norton and Company
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services