Resolved after 5 hours 48 minutes, affecting Chat Support, on October 19, 2026.
Our chat support is fully restored and operating as normal. Thank you again for your patience and support while we resolved this issue!
Affected components
Update timeline
- investigating Oct 19, 2026, 03:12 PM UTC
We are currently experiencing issues with our chat support and currently working with our vendor to resolve this matter quickly. For emergencies please use our phone to reach a support tech. Support: US: +1 (512) 729-5943 UK: +44 808 501 5895 AU: +61 7 4429 8973 All Sales: +1 877-973-6446
- identified Oct 19, 2026, 04:14 PM UTC
The root cause of our chat support issue has been identified. We are coordinating with our vendor to confirm a timeline for full resolution and will provide further updates as they become available. Thank you for your patience. For immediate or emergency assistance, please contact our support team by phone: US Support: +1 (512) 729-5943 UK Support: +44 808 501 5895 AU Support: +61 7 4429 8973 All Sales: +1 877-973-6446
- monitoring Oct 19, 2026, 07:02 PM UTC
Our chat support is fully restored and operating as normal. Thank you again for your patience and support while we resolved this issue!
- resolved Oct 19, 2026, 09:00 PM UTC
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