White Label Communications incident

Outbound call failures

Minor Vendor's status page →

Resolved after 6 hours 10 minutes, affecting Inbound Calling and Outbound Calling, on August 18, 2025.

monitoring Aug 18, 2025, 06:27 PM UTC

A fix has been implimented and we are monitoring for continued stability.

Started
Aug 18, 2025, 02:51 PM UTC
Resolved
Aug 18, 2025, 09:01 PM UTC
Duration
6h 10m
Detected by Pingoru
Aug 18, 2025, 02:51 PM UTC

Affected components

Inbound CallingOutbound Calling

Update timeline

  1. investigating Aug 18, 2025, 02:51 PM UTC

    We are currently investigating an incident with outbound call failures.

  2. investigating Aug 18, 2025, 03:23 PM UTC

    We are seeing some intermittent inbound issues as well with routing, The team is continuing to investigate.

  3. identified Aug 18, 2025, 03:59 PM UTC

    The issue has been identified. Call processing is currently stable.

  4. monitoring Aug 18, 2025, 06:27 PM UTC

    A fix has been implimented and we are monitoring for continued stability.

  5. resolved Aug 18, 2025, 09:01 PM UTC

    This incident has been resolved.

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