Resolved after 1 hour 31 minutes, affecting Web app, on August 28, 2025.
The patch has been rolled out to production, after passing internal tests. We'll continue to monitor.
Affected components
Update timeline
- investigating Aug 28, 2025, 08:35 PM UTC
We are experiencing Bad Requests in the Interactivity module, when trying to create or edit interactive videos. Investigating.
- investigating Aug 28, 2025, 08:44 PM UTC
We are rolling out a patch and expanded our server resources to stabilize the platform. This has resulted in a significant reduction in errors, and performance should be improving for most users. Our team is closely monitoring the effectiveness of these measures while we continue to investigate the root cause.
- identified Aug 28, 2025, 08:51 PM UTC
Root cause identified: an unstructured error log message includes a request parameter that the logging system is misinterpreting as a timestamp. The patch that is being rolled out provides the correct fix.
- investigating Aug 28, 2025, 08:57 PM UTC
Testing the patch identified an additional issue that we are currently investigating.
- identified Aug 28, 2025, 09:05 PM UTC
Patch updated and is being rolled out to production after passing internal testing.
- monitoring Aug 28, 2025, 09:38 PM UTC
The patch has been rolled out to production, after passing internal tests. We'll continue to monitor.
- resolved Aug 28, 2025, 09:49 PM UTC
The partial outage has been resolved.
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