Resolved after 2 days 22 hours, affecting Citrix Sharefile, on July 10, 2026.
Sharefile has resolved the issue, and users are able to login again. You can use the Sharefile website again without issues.
Affected components
Update timeline
- investigating Jul 10, 2026, 02:11 PM UTC
Sharefile is currently experiencing issues. No ETA yet from Progress on a fix on this issue.
- investigating Jul 10, 2026, 03:36 PM UTC
Pantheon sharefile integration is operating normally, but user web access is currently unavailable.
- investigating Jul 10, 2026, 09:32 PM UTC
ShareFile (Progress Software) continues to investigate the issue and has not provided a resolution timeline yet. We'll update here as we learn more.
- monitoring Jul 13, 2026, 12:29 AM UTC
Sharefile has resolved the issue, and users are able to login again. We'll continue to monitor the status to ensure there are no lingering effects.
- resolved Jul 13, 2026, 12:56 PM UTC
Sharefile has resolved the issue, and users are able to login again. You can use the Sharefile website again without issues.
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