Welocalize incident
Okta authentication issue for identity.welocalize.com
Resolved after 13 hours 26 minutes, affecting Junction and Relay and 1 more, on February 19, 2025.
Remediation work is complete and user access to identity.welocalize.com is restored. We'll continue monitoring for further issues.
Affected components
Update timeline
- investigating Feb 19, 2025, 03:24 PM UTC
We are investigating an incident that is blocking new logins to Welocalize Okta apps. This impacts any app accessible via the identity.welocalize.com Okta tenant.
- identified Feb 19, 2025, 04:03 PM UTC
We've identified the cause of the event and are working on remediation. We've also engaged the vendor for additional support.
- identified Feb 19, 2025, 07:07 PM UTC
Remediation efforts are still underway. Users outside of welocalize.com may receive emails to reset their passwords, which is an expected part of the recovery process.
- monitoring Feb 19, 2025, 10:42 PM UTC
Remediation work is complete and user access to identity.welocalize.com is restored. We'll continue monitoring for further issues.
- resolved Feb 20, 2025, 04:51 AM UTC
This incident has been resolved.
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