WellSky incident

Care Management & Transition Issue

Resolved after 22 minutes, affecting CarePort Care Management and CarePort Transition, on December 11, 2025.

resolved Dec 11, 2025, 05:22 PM UTC

This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Started
Dec 11, 2025, 04:59 PM UTC
Resolved
Dec 11, 2025, 05:22 PM UTC
Duration
22m
Detected by Pingoru
Dec 11, 2025, 04:59 PM UTC

Affected components

CarePort Care ManagementCarePort Transition

Update timeline

  1. investigating Dec 11, 2025, 04:59 PM UTC

    WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes

  2. investigating Dec 11, 2025, 05:09 PM UTC

    WellSky is investigating an issue causing users to be unable to locate patient records, update records and send referrals. Next Update - within 30 minutes

  3. resolved Dec 11, 2025, 05:22 PM UTC

    This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

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