WellSky incident

Care Management and Discharge Issue

Resolved after 1 hour 39 minutes, affecting CarePort Care Management and CarePort Discharge, on March 11, 2025.

resolved Mar 11, 2025, 04:19 AM UTC

This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Started
Mar 11, 2025, 02:40 AM UTC
Resolved
Mar 11, 2025, 04:19 AM UTC
Duration
1h 39m
Detected by Pingoru
Mar 11, 2025, 02:40 AM UTC

Affected components

CarePort Care ManagementCarePort Discharge

Update timeline

  1. investigating Mar 11, 2025, 02:40 AM UTC

    WellSky is investigating an issue that may impact some clients. For further details and updates, including the final resolution, please visit our status page at https://status.cn.wellsky.com. Thank you for your patience while we work to determine the scope and impact of this issue, and to restore full functionality. Next Update - Posted to the Status Page within 30 minutes

  2. investigating Mar 11, 2025, 02:57 AM UTC

    The Solution is currently unavailable, and we are working to restore service. Next Update - within 30 minutes

  3. monitoring Mar 11, 2025, 03:30 AM UTC

    WellSky has resolved the issue, and the solution should now be available. If clients need to take further actions for full resolution, put them here. We will continue to monitor closely over the next 60 minutes. If you are still experiencing the issue, please reach out to support.

  4. resolved Mar 11, 2025, 04:19 AM UTC

    This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

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