WellSky incident

Inadvertent Welcome Email (Please Read)

Resolved after 2 days 17 hours, affecting CarePort Care Management and CarePort Referral Management and 1 more, on August 22, 2025.

resolved Aug 25, 2025, 02:05 PM UTC

This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Started
Aug 22, 2025, 08:21 PM UTC
Resolved
Aug 25, 2025, 02:05 PM UTC
Duration
2d 17h
Detected by Pingoru
Aug 22, 2025, 08:21 PM UTC

Affected components

CarePort Care ManagementCarePort Referral ManagementCarePort Referral IntakeCarePort GuideCarePort ConnectCarePort InsightCarePort DischargeCarePort IntakeCarePort InteropCarePort Transition

Update timeline

  1. monitoring Aug 22, 2025, 08:21 PM UTC

    Dear Client, Earlier today, you may have received an email with the subject line “Welcome to WellSky Customer Community!” from “Coding” ([email protected]). This message was sent in error during internal testing. We want to reassure you that: The message is not malicious and is not a phishing attempt. Your account and information remain secure. No action is required on your part; please disregard the message. We apologize for any confusion this may have caused and appreciate your understanding. Sincerely, WellSky

  2. resolved Aug 25, 2025, 02:05 PM UTC

    This issue is now resolved. If you believe that you are still experiencing issues related to this, please contact our Support team.

Your product runs on more than WellSky

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →