Resolved after 3 hours 15 minutes, affecting Front End UI, on March 26, 2025.
A fix has been implemented and we are now monitoring the results. Thank you for your understanding.
Affected components
Update timeline
- investigating Mar 26, 2025, 05:52 PM UTC
Date of Incident: Mar 25, 2025 Time: 2PM UTC Affected Systems/Services: MFA Incident Priority Level: Medium Description: We are currently investigating reports of users being prompted to re-setup their Multi-Factor Authentication (MFA) in order to access the dashboard. This is not intended behavior, and we understand the inconvenience it causes. Impact: Users may be unable to access the dashboard without re-setting up their MFA. This issue affects users utilizing MFA for login. There are no impacts to security policies. Current Status: Our engineering team is actively investigating the root cause of this unexpected MFA re-setup request. We are working to identify and implement a solution as quickly as possible. We are monitoring system logs and authentication services.
- monitoring Mar 26, 2025, 05:56 PM UTC
A fix has been implemented and we are now monitoring the results. Thank you for your understanding.
- resolved Mar 26, 2025, 09:07 PM UTC
This incident has been resolved.
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