Webshrinker incident
DNS Resolution is (Down / Intermittent) - Resolved
Resolved after 25 minutes, affecting North America and North America, on September 17, 2026.
We’ve identified the root cause of the latency issues affecting certain customers in the West Coast region and have implemented a fix. Traffic has returned to stable levels, and the service is operating normally. We will continue to closely monitor the region to ensure continued stability. If you continue to experience issues, please reach out to our Support team for assistance
Affected components
Update timeline
- identified Sep 17, 2026, 08:35 PM UTC
Our team has identified the issue that has caused DNS resolution latency and timeouts. Engineering is actively working to implement a fix to remediate and restore services. Updated status will be provided as soon as possible. You can also keep up with updates by reviewing our status page here: https://status.dnsfilter.com/
- monitoring Sep 17, 2026, 08:47 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 17, 2026, 09:00 PM UTC
We’ve identified the root cause of the latency issues affecting certain customers in the West Coast region and have implemented a fix. Traffic has returned to stable levels, and the service is operating normally. We will continue to closely monitor the region to ensure continued stability. If you continue to experience issues, please reach out to our Support team for assistance
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Amazon Web Services