Webshipper incident
Cloudfare API services issues affecting support tools and Shopify
Resolved after 36 minutes, affecting External Order Channel Status and Other, on December 5, 2025.
Our support tool and Shopify are running again. We apologize for any delays in responses.
Other major vendors with incidents that started within 30 minutes of this one
Affected components
Update timeline
- investigating Dec 05, 2025, 09:13 AM UTC
We are seeing some downtime on some of our internal support tools. This may cause some delays in our handling of support requests. The incident does not affect Webshippers core platforms - but it may affect external systems like Shopify and carriers. The issues is related to recent status messages posted by Cloudflare. For more information, please see their status page at https://www.cloudflarestatus.com/
- monitoring Dec 05, 2025, 09:26 AM UTC
Our support tool and Shopify are running again. We apologize for any delays in responses.
- resolved Dec 05, 2025, 09:50 AM UTC
This incident has been resolved.
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