Weave Outage History
Weave is up right nowPingoru has recorded 89 incidents for Weave: 83 in the last 12 months and 21 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 9 | 94 of 720 (13%) |
| May 2026 | 7 | 10 of 744 (1%) |
| June 2026 | 6 | 193 of 720 (27%) |
| July 2026 | 8 | 33 of 744 (4%) |
| August 2026 | 6 | 33 of 744 (4%) |
| September 2026 | 7 | 99 of 720 (14%) |
| October 2026 | 8 | 16 of 591 (3%) |
Incidents, newest first
Notice December 10, 2025 Error When Trying to Message Patient From Their Profile 46m Weave Portal
Started Dec 10, 2025, 07:07 PM UTC· resolved Dec 10, 2025, 07:53 PM UTC
- investigating Dec 10, 2025, 07:07 PM UTC
We are currently investigating this issue.
- resolved Dec 10, 2025, 07:53 PM UTC
This issue has been resolved.
Notice December 10, 2025 Issues Logging In "Failed to Fetch" Error 7h 13m
Started Dec 10, 2025, 04:04 PM UTC· resolved Dec 10, 2025, 11:18 PM UTC
- investigating Dec 10, 2025, 04:04 PM UTC
We received some reports from customers indicating they are having issues logging in and are receiving an error "Failed to Fetch." Our teams are investigating.
- resolved Dec 10, 2025, 11:18 PM UTC
This incident is resolved.
Minor December 5, 2025 Technical Difficulties 28m Phone Service
Started Dec 05, 2025, 11:34 PM UTC· resolved Dec 06, 2025, 12:02 AM UTC
- identified Dec 05, 2025, 11:34 PM UTC
We are currently having technical difficulties with a third party system. We have found the issue and are working to resolve it as soon as possible.
- resolved Dec 06, 2025, 12:02 AM UTC
This incident has been resolved.
Minor December 1, 2025 Voicemail Transcription error 1h 20m Phone Service
Started Dec 01, 2025, 05:20 PM UTC· resolved Dec 01, 2025, 06:40 PM UTC
- monitoring Dec 01, 2025, 05:20 PM UTC
We are currently monitoring a fix for your Voicemail transcriptions.
- resolved Dec 01, 2025, 06:40 PM UTC
This issue has been resolved.
Minor November 18, 2025 Outbound Texting Issues 1h 52m SMS (texting) Service
Started Nov 18, 2025, 01:31 PM UTC· resolved Nov 18, 2025, 03:23 PM UTC
- investigating Nov 18, 2025, 01:23 PM UTC
We are currently investigating an issue with outbound texting.
- identified Nov 18, 2025, 01:31 PM UTC
The issue has been identified. A third-party incident is currently impacting outbound texting, payments, and fax services.
- monitoring Nov 18, 2025, 03:04 PM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Nov 18, 2025, 03:23 PM UTC
This incident has been resolved.
Minor November 10, 2025 Call Intelligence Not Transcribing Calls 3h 26m Weave Portal
Started Nov 10, 2025, 05:37 PM UTC· resolved Nov 10, 2025, 09:03 PM UTC
- investigating Nov 10, 2025, 05:37 PM UTC
We are currently investigating this issue.
- monitoring Nov 10, 2025, 07:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 10, 2025, 09:03 PM UTC
This incident has been resolved.
Minor October 30, 2025 Reports of being Unable to Take Callers Off Hold 1h 26m Phone Service
Started Oct 30, 2025, 07:26 PM UTC· resolved Oct 30, 2025, 08:53 PM UTC
- investigating Oct 30, 2025, 07:26 PM UTC
We have received reports of offices having issues with being able to take callers out of a hold/park after placing the caller on hold/park. Our teams are currently investigating.
- resolved Oct 30, 2025, 08:53 PM UTC
This incident has been resolved.
Minor October 30, 2025 Patient Data, Call History, and Voicemail Data Not Populating 4h 25m Payments, Weave Portal
Started Oct 30, 2025, 04:27 PM UTC· resolved Oct 30, 2025, 08:53 PM UTC
- identified Oct 30, 2025, 04:27 PM UTC
The issue has been identified, and a fix is being implemented.
- identified Oct 30, 2025, 05:55 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 30, 2025, 06:49 PM UTC
We are continuing to work on a fix for this issue.
- identified Oct 30, 2025, 07:11 PM UTC
Patient lists are currently not loading in Weave. This does also affect creating a payment request for things like terminal payments and manual card entry. Online Bill Pay is currently still operational and patients can pay over those links. We are continuing to work on a fix for this issue.
- resolved Oct 30, 2025, 08:53 PM UTC
This incident has been resolved.
Notice October 20, 2025 Calls and Chats to Weave Support Unavailable 4h 58m
Started Oct 20, 2025, 03:04 PM UTC· resolved Oct 20, 2025, 08:02 PM UTC
- investigating Oct 20, 2025, 03:04 PM UTC
Due to a third-party incident, calls and chats to Weave Support are temporarily unavailable. For assistance with technical or billing questions, please email us at [email protected] No components were marked as affected by this incident.
- investigating Oct 20, 2025, 03:19 PM UTC
We are continuing to investigate this issue. Visit www.weavehelp.com for assistance with Weave products.
- resolved Oct 20, 2025, 08:02 PM UTC
This incident has been Resolved! Weave support can now accept inbound Calls and chats!
Minor October 17, 2025 Online Bill Pay Leads to an Error 14m Payments
Started Oct 17, 2025, 06:14 PM UTC· resolved Oct 17, 2025, 06:29 PM UTC
- investigating Oct 17, 2025, 06:14 PM UTC
We are currently investigating this issue.
- identified Oct 17, 2025, 06:22 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 17, 2025, 06:22 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 17, 2025, 06:29 PM UTC
This incident has been resolved.
Notice October 15, 2025 Calls to Weave Support Unavailable 3h 56m
Started Oct 15, 2025, 05:35 PM UTC· resolved Oct 15, 2025, 09:32 PM UTC
- investigating Oct 15, 2025, 05:35 PM UTC
Due to a third-party incident, calls to Weave Support are temporarily unavailable. For assistance with technical or billing questions, please reach our team via chat: https://www.weavehelp.com/weavehelp/contact-us
- resolved Oct 15, 2025, 09:32 PM UTC
This incident has been resolved.
Minor October 13, 2025 Payments Writing Back Unsuccessful Charges 2h 20m Payments
Started Oct 13, 2025, 04:57 PM UTC· resolved Oct 13, 2025, 07:17 PM UTC
- investigating Oct 13, 2025, 04:57 PM UTC
We are currently investigating this issue.
- identified Oct 13, 2025, 05:48 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 13, 2025, 06:06 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 13, 2025, 07:17 PM UTC
This incident has been resolved.
Notice November 13, 2024 10DLC Registration + Compliance 391d
Started Nov 13, 2024, 09:55 PM UTC· resolved Dec 09, 2025, 10:20 PM UTC
- monitoring Nov 13, 2024, 09:55 PM UTC
You can register your own campaign by following the instructions in the following help article https://www.weavehelp.com/weavehelp/article/register-your-text-messaging-brand-through-weave Sole Proprietors must register an EIN: https://www.weavehelp.com/weavehelp/article/text-messaging-brand-registration-faq If your registration was rejected, please be sure to follow all the instructions in the article before contacting support. Compliance: On your website, the SMS opt-in has new language requirements. You can read about that here: https://www.weavehelp.com/weavehelp/article/register-your-text-messaging-brand-through-weave Example: "By providing my phone number, I consent to receive SMS text messages from [location name] for appointment reminders, marketing messages, and general two-way communication. Msg frequency varies. Msg&data rates may apply. Reply HELP for support. Reply STOP to opt out."
- resolved Dec 09, 2025, 10:20 PM UTC
This has been resolved.