Resolved after 1 hour 52 minutes, affecting SMS (texting) Service, on November 18, 2025.
A fix has been implemented, and we are monitoring the results.
Affected components
SMS (texting) Service
Update timeline
- investigating Nov 18, 2025, 01:23 PM UTC
We are currently investigating an issue with outbound texting.
- identified Nov 18, 2025, 01:31 PM UTC
The issue has been identified. A third-party incident is currently impacting outbound texting, payments, and fax services.
- monitoring Nov 18, 2025, 03:04 PM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Nov 18, 2025, 03:23 PM UTC
This incident has been resolved.
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