Weave incident

Payments Writing Back Unsuccessful Charges

Resolved after 2 hours 20 minutes, affecting Payments, on October 13, 2025.

monitoring Oct 13, 2025, 06:06 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Oct 13, 2025, 04:57 PM UTC
Resolved
Oct 13, 2025, 07:17 PM UTC
Duration
2h 20m
Detected by Pingoru
Oct 13, 2025, 04:57 PM UTC

Affected components

Payments

Update timeline

  1. investigating Oct 13, 2025, 04:57 PM UTC

    We are currently investigating this issue.

  2. identified Oct 13, 2025, 05:48 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 13, 2025, 06:06 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 13, 2025, 07:17 PM UTC

    This incident has been resolved.

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