Resolved after 1 hour 55 minutes, affecting Phone Service, on January 5, 2026.
A fix has been implemented, and we are monitoring the results.
Affected components
Phone Service
Update timeline
- investigating Jan 05, 2026, 04:58 PM UTC
We've received some reports that inbound calls may receive a busy signal. Engineering have identified that this is tied to our 3rd party telephony provider.
- identified Jan 05, 2026, 05:43 PM UTC
Our 3rd party telephony provider found the issue and is working to fix it.
- monitoring Jan 05, 2026, 06:53 PM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Jan 05, 2026, 06:54 PM UTC
This incident has been resolved.
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