Weave incident

Phone Messaging System Degradation – Call Journey & Call Queues Impacted

Resolved after 5 hours 49 minutes, affecting Phone Service and SMS (texting) Service, on March 30, 2026.

monitoring Mar 30, 2026, 03:14 PM UTC

Calls have resumed, and call recordings are catching up. This may take a few minutes to complete, and the recordings will be available in your application.

Started: Mar 30, 2026, 02:41 PM UTC
Resolved: Mar 30, 2026, 08:31 PM UTC
Duration: 5h 49m
Detected by Pingoru: Mar 30, 2026, 02:41 PM UTC

Affected components

Phone ServiceSMS (texting) Service

Update timeline

investigating Mar 30, 2026, 02:41 PM UTC

We are seeing some impact around our phone messaging system which is currently affecting call journey and call queues and are investigating
monitoring Mar 30, 2026, 03:14 PM UTC

Calls have resumed, and call recordings are catching up. This may take a few minutes to complete, and the recordings will be available in your application.
resolved Mar 30, 2026, 08:31 PM UTC

This incident has been Resolved.

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