Weave incident

Dentrix Ascend Patient and Appointment Data Syncing Across Locations

Resolved after 11 hours 40 minutes, affecting Automated Schedule Reminders, on March 31, 2026.

identified Apr 01, 2026, 12:13 AM UTC

The issue has been identified and a fix is being implemented.

Started
Mar 31, 2026, 08:33 PM UTC
Resolved
Apr 01, 2026, 08:13 AM UTC
Duration
11h 40m
Detected by Pingoru
Mar 31, 2026, 08:33 PM UTC

Affected components

Automated Schedule Reminders

Update timeline

  1. investigating Mar 31, 2026, 08:33 PM UTC

    We are currently investigating an issue causing patient and appointment data from multiple locations to sync together regardless of location. This issue only affects multiple locations using the same Dentrix Ascend.

  2. identified Mar 31, 2026, 09:10 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 01, 2026, 12:13 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. identified Apr 01, 2026, 12:13 AM UTC

    The issue has been identified and a fix is being implemented.

  5. resolved Apr 01, 2026, 08:13 AM UTC

    This incident has been resolved.

Your product runs on more than Weave

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →