WAVELY incident

Long data session CDRs inaccurate

Resolved after 41 days 21 hours, affecting Wavely Portal, on December 9, 2024.

resolved Jan 20, 2025, 01:22 PM UTC

This is fixed now, some CDRs might need to be reconciled for November and December

Started
Dec 09, 2024, 03:38 PM UTC
Resolved
Jan 20, 2025, 01:22 PM UTC
Duration
41d 21h
Detected by Pingoru
Dec 09, 2024, 03:38 PM UTC

Affected components

Wavely Portal

Update timeline

  1. investigating Dec 09, 2024, 03:38 PM UTC

    We have issues with handling upstream provider long data session CDRs, meaning that platform CDR information might be unreliable for these long data sessions. Investigation is ongoing.

  2. resolved Jan 20, 2025, 01:22 PM UTC

    This is fixed now, some CDRs might need to be reconciled for November and December

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