WAVELY Outage History
WAVELY is up right nowPingoru has recorded 49 incidents for WAVELY: 14 in the last 12 months and 6 in the last 90 days.
Incidents, newest first
Notice October 22, 2026 PHP Security patching 2h Wavely Portal
Started Oct 22, 2026, 04:00 AM UTC· resolved Oct 22, 2026, 06:00 AM UTC
- resolved Oct 22, 2026, 08:07 AM UTC
Security patching (04:00–06:00 UTC): Updates were applied to address PHP vulnerabilities, and the affected support pages have been restored and fully updated.
Minor October 13, 2026 Disturbances for new connections 40m
Started Oct 13, 2026, 07:40 AM UTC· resolved Oct 13, 2026, 08:20 AM UTC
- resolved Oct 13, 2026, 11:43 AM UTC
Scheduled maintenance by a connectivity provider disrupted new connections this morning between 07:40 and 08:20 UTC. The issue has been resolved.
Notice September 11, 2026 New connections for US customer are heavily degraded at the moment 16h 45m Mobile Core
Started Sep 11, 2026, 01:24 PM UTC· resolved Sep 12, 2026, 06:10 AM UTC
- investigating Sep 11, 2026, 01:24 PM UTC
New connections for US customer are heavily degraded at the moment, resulting in no Internet connections. We are working on a solution.
- monitoring Sep 11, 2026, 03:44 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 12, 2026, 06:10 AM UTC
This incident has been resolved.
Critical September 11, 2026 Connection to authentification service down 48m Mobile Core
Started Sep 11, 2026, 09:50 AM UTC· resolved Sep 11, 2026, 10:38 AM UTC
- resolved Sep 11, 2026, 11:48 AM UTC
Connection to authentification service went down between 09:50 UTC and 11:38 CET. New connectivity requests impacted. Estimated for <500 clients impacted.
Minor September 3, 2026 Usage information in the DK BSS portal is currently not being updated 20h 36m Wavely Portal
Started Sep 03, 2026, 02:32 PM UTC· resolved Sep 04, 2026, 11:08 AM UTC
- investigating Sep 03, 2026, 02:32 PM UTC
We are currently working on a solution. There is no service impact; however, usage information on the Dashboard page is not being updated at the moment.
- investigating Sep 03, 2026, 02:32 PM UTC
We are continuing to investigate this issue.
- identified Sep 04, 2026, 08:59 AM UTC
We have identified a possible root cause, and will shortly deploy an update and verify the solution.
- monitoring Sep 04, 2026, 09:33 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 04, 2026, 11:08 AM UTC
This incident has been resolved.
Minor June 23, 2026 Degration of services for devices that connected to mobile network with CY IMSI's 14h 10m Mobile Core
Started Jun 23, 2026, 03:35 PM UTC· resolved Jun 24, 2026, 05:46 AM UTC
- investigating Jun 23, 2026, 03:35 PM UTC
We are experiences a major degration of services for devices that connected to mobile network with CY IMSI's between 15:00-17:00 (CET) or 13:00-15:00 (UTC)
- monitoring Jun 23, 2026, 03:45 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 24, 2026, 05:46 AM UTC
This incident has been resolved.
Major May 11, 2026 US mobile connectivity outage 1h 43m Service Provider
Started May 11, 2026, 12:31 PM UTC· resolved May 11, 2026, 02:14 PM UTC
- investigating May 11, 2026, 12:31 PM UTC
We are currently investigating an issue with a total outage on US mobile connectivity. This applies to devices not using Wavely IMSIs.
- resolved May 11, 2026, 02:14 PM UTC
All services has been restored since 2PM UTC.
Critical April 15, 2026 platform.wavely.io not accessable after deployment 31m Wavely Portal
Started Apr 15, 2026, 09:45 AM UTC· resolved Apr 15, 2026, 10:17 AM UTC
- investigating Apr 15, 2026, 09:45 AM UTC
After todays deployment we have noticed an issue with loading the frontend of platform.wavely.io. We are currently investigating this issue.
- resolved Apr 15, 2026, 10:17 AM UTC
Frontend deployment have been reverted to release 2026.6.
Minor March 24, 2026 sms uplink down 9m Mobile Core
Started Mar 24, 2026, 05:15 PM UTC· resolved Mar 24, 2026, 05:24 PM UTC
- investigating Mar 24, 2026, 05:15 PM UTC
We are currently investigating this issue.
- resolved Mar 24, 2026, 05:24 PM UTC
bad config on one interface
Notice March 24, 2026 Emergency power switch move 11m Mobile Core
Started Mar 24, 2026, 04:15 PM UTC· resolved Mar 24, 2026, 04:27 PM UTC
- investigating Mar 24, 2026, 04:15 PM UTC
We are going to move a power supply on one of our core swiches. Expecting no impact
- resolved Mar 24, 2026, 04:27 PM UTC
power cable moved
Minor March 18, 2026 SIM card activation failure 1h 14m Wavely APIs, Wavely Portal
Started Mar 18, 2026, 04:02 PM UTC· resolved Mar 18, 2026, 05:16 PM UTC
- investigating Mar 18, 2026, 04:02 PM UTC
We are currently investigating an issue where SIM card being activated is going into ERROR state.
- monitoring Mar 18, 2026, 04:33 PM UTC
We will rollback todays release, and monitor the issue.
- resolved Mar 18, 2026, 05:16 PM UTC
Rollback completed. System is back to normal.
Notice November 26, 2025 ISP connection down 46d 18h Mobile Core
Started Nov 26, 2025, 03:50 PM UTC· resolved Jan 12, 2026, 10:44 AM UTC
- investigating Nov 26, 2025, 03:50 PM UTC
SMS and DATA services affected.
- monitoring Nov 26, 2025, 04:22 PM UTC
ISP fixed an issue on their external links, we are currently monitoring the services.
- resolved Jan 12, 2026, 10:44 AM UTC
Connection is stable
Notice November 20, 2025 2G/3G attach not available, SIM cards affected. 53d Mobile Core
Started Nov 20, 2025, 01:15 PM UTC· resolved Jan 12, 2026, 01:27 PM UTC
- investigating Nov 20, 2025, 01:15 PM UTC
We are currently investigating this issue.
- investigating Nov 20, 2025, 04:21 PM UTC
Both CS and PS services are affected.
- monitoring Nov 21, 2025, 09:52 AM UTC
Issue was identified and fix applied by our upstream ISP. Data service restored.
- resolved Jan 12, 2026, 01:27 PM UTC
Connection is now stable.
Minor October 29, 2025 Upstream provider firewall issue , data connection may be affected 3h 25m Mobile Core
Started Oct 29, 2025, 08:33 AM UTC· resolved Oct 29, 2025, 11:58 AM UTC
- identified Oct 29, 2025, 08:33 AM UTC
Upstream provider firewall issue since 5:28 UTC today, data connection may be affected. They are informed, critical ticket created so we expect a fix shortly.
- resolved Oct 29, 2025, 11:58 AM UTC
This incident is resolved since 2025-10-29_10:57:59 UTC
Major July 22, 2025 New attachments and refresh of sessions fail to connect 1h 41m Mobile Core
Started Jul 22, 2025, 09:51 AM UTC· resolved Jul 22, 2025, 11:32 AM UTC
- investigating Jul 22, 2025, 09:51 AM UTC
We are currently experience issues that affects new attachments and refresh of sessions. Already attached devices is presently not impacted.
- investigating Jul 22, 2025, 10:57 AM UTC
We are continuing to investigate this issue.
- resolved Jul 22, 2025, 11:32 AM UTC
Service is restored.
Notice July 18, 2025 SMPP server connections dropped – Mobile Core
Started Jul 18, 2025, 03:44 PM UTC· resolved Jul 18, 2025, 03:44 PM UTC
- resolved Jul 18, 2025, 03:44 PM UTC
This incident is resolved now after a SMSC restart at 15:20 CET.
Notice April 7, 2025 GRX links degradation –
Started Apr 07, 2025, 09:00 PM UTC· resolved Apr 07, 2025, 09:00 PM UTC
- resolved Apr 09, 2025, 01:53 PM UTC
GRX links affected by temporary VPN downtime. Issue fixed by our upstream provider.
Minor March 13, 2025 Wavely portal login is currently unavailable 1h 13m Wavely Portal
Started Mar 13, 2025, 02:15 PM UTC· resolved Mar 13, 2025, 03:29 PM UTC
- investigating Mar 13, 2025, 02:15 PM UTC
We are currently investigating this issue.
- monitoring Mar 13, 2025, 02:36 PM UTC
The issue has been resolved.
- monitoring Mar 13, 2025, 02:37 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 13, 2025, 03:29 PM UTC
This incident has been resolved.
Minor February 19, 2025 Activation of some SIM cards through Wavely portal UI or API fails 17h 44m Wavely APIs, Wavely Portal
Started Feb 19, 2025, 01:26 PM UTC· resolved Feb 20, 2025, 07:10 AM UTC
- investigating Feb 19, 2025, 01:26 PM UTC
The activation of some SIM cards fail and end up in error state. Already activated SIMs are not affected.
- investigating Feb 19, 2025, 01:48 PM UTC
The number of SIMs affected is more limited than initially estimated.
- monitoring Feb 19, 2025, 03:03 PM UTC
The issue has been fixed.
- resolved Feb 20, 2025, 07:10 AM UTC
This incident has been resolved.
Minor December 9, 2024 Long data session CDRs inaccurate 41d 21h Wavely Portal
Started Dec 09, 2024, 03:38 PM UTC· resolved Jan 20, 2025, 01:22 PM UTC
- investigating Dec 09, 2024, 03:38 PM UTC
We have issues with handling upstream provider long data session CDRs, meaning that platform CDR information might be unreliable for these long data sessions. Investigation is ongoing.
- resolved Jan 20, 2025, 01:22 PM UTC
This is fixed now, some CDRs might need to be reconciled for November and December
Notice December 5, 2024 Urgent move of servers 56m Wavely APIs, Wavely Portal, Webhooks
Started Dec 05, 2024, 07:58 PM UTC· resolved Dec 05, 2024, 08:54 PM UTC
- identified Dec 05, 2024, 07:58 PM UTC
We are in an urgent need of moving some servers. This will affect some downtime on Wavely Platform WebUI and webhooks.
- monitoring Dec 05, 2024, 08:46 PM UTC
Servers has now been moved and all services is being verified.
- resolved Dec 05, 2024, 08:54 PM UTC
This incident has been resolved.
Notice December 5, 2024 CDR from upstream provider have been delayed in the period from Nov 29th to Dec 5th –
Started Dec 05, 2024, 01:07 PM UTC· resolved Dec 05, 2024, 01:07 PM UTC
- resolved Dec 05, 2024, 01:07 PM UTC
Issue has been resolved
Critical December 5, 2024 Data service on SIM cards affected 4d 6h Mobile Core
Started Dec 05, 2024, 08:48 AM UTC· resolved Dec 09, 2024, 03:39 PM UTC
- investigating Dec 05, 2024, 08:48 AM UTC
We are currently investigating this issue
- monitoring Dec 05, 2024, 09:35 AM UTC
Routing issue found on our upstream provider network. This was fixed and service is restored. We are currently monitoring the service.
- resolved Dec 09, 2024, 03:39 PM UTC
Issue is now fixed.
Major November 11, 2024 Outage on MMS service 8h 43m Mobile Core
Started Nov 11, 2024, 11:47 PM UTC· resolved Nov 12, 2024, 08:31 AM UTC
- investigating Nov 11, 2024, 11:47 PM UTC
After moving servers to new datacenter, we see an outage on MMS service. We are currently investigating this issue, and will be updating with more information as soon as possible.
- resolved Nov 12, 2024, 08:31 AM UTC
Network connection solved.
Notice November 1, 2024 Signaling links degradation for roaming cards –
Started Nov 01, 2024, 12:30 AM UTC· resolved Nov 01, 2024, 12:30 AM UTC
- resolved Nov 04, 2024, 12:39 PM UTC
Our ORS partner experienced problems in their SS7 links, these might've caused service degradation for roaming cards. Issue fixed by 2024-11-01 19:10.