WatchGuard Outage History

Started Oct 16, 2026, 07:59 PM UTC· resolved Oct 16, 2026, 09:23 PM UTC

1. investigating Oct 16, 2026, 07:59 PM UTC

   We're investigating unexpected validation errors when attempting to add new WatchGuard Cloud Operators or update existing WatchGuard Cloud Operators. Once we determine the impact and scale of this issue. We'll post our next update in 30 minutes, if not sooner.

2. investigating Oct 16, 2026, 08:40 PM UTC

   We are continuing to investigate this issue. Attempting to add or modify a WatchGuard Cloud operator will result in an unexpected "Must select at least one account group" error. We'll post our next update in 30 minutes, if not sooner.

3. resolved Oct 16, 2026, 09:23 PM UTC

   We are no longer experiencing unexpected validation errors when adding or updating WatchGuard Cloud Operators, and this incident is now resolved. Operator management in WatchGuard Cloud is operating normally at this time. We apologize for any impact this may have had on you or your customers.

Read the full incident report →

Started Oct 14, 2026, 10:02 PM UTC· resolved Oct 14, 2026, 11:51 PM UTC

1. investigating Oct 14, 2026, 10:02 PM UTC

   We're investigating an issue preventing customers from accessing the DNSWatch v1 portal at dnswatch.watchguard.com. Users may encounter HTTP 500 errors when attempting to load the portal. Our teams are investigating the issue and working to identify the cause. We apologize for the inconvenience and will provide another update within 60 minutes, or sooner if additional information becomes available.

2. investigating Oct 14, 2026, 11:03 PM UTC

   We're continuing to investigate the issue preventing customers from accessing the DNSWatch v1 portal at dnswatch.watchguard.com. Users may encounter HTTP 500 errors when attempting to load the portal. Our teams are actively investigating and working to restore normal access. We apologize for the inconvenience and will provide our next update within 2 hours, or sooner if additional information becomes available.

3. investigating Oct 14, 2026, 11:16 PM UTC

   We are continuing to investigate this issue.

4. monitoring Oct 14, 2026, 11:19 PM UTC

   The DNSWatch v1 portal is coming back online following remediation by our engineering team. We are monitoring the service to ensure that access is fully restored and the portal remains stable. We apologize for the inconvenience and will provide our next update within 30 minutes, or sooner if further information becomes available.

5. resolved Oct 14, 2026, 11:51 PM UTC

   This incident is now resolved. The system is operating normally at this time.

Read the full incident report →

Started Oct 14, 2026, 01:43 PM UTC· resolved Oct 14, 2026, 02:38 PM UTC

1. investigating Oct 14, 2026, 01:43 PM UTC

   We're investigating alerts on Web UI Login service. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.

2. identified Oct 14, 2026, 01:59 PM UTC

   We continue to work on alerts on Web UI Login service and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 30 minutes, if not sooner.

3. monitoring Oct 14, 2026, 02:23 PM UTC

   Our systems show alerts on Web UI Login service are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.

4. resolved Oct 14, 2026, 02:38 PM UTC

   We are no longer experiencing alerts on Web UI Login service and this incident is now resolved. The service is operating normally at this time.

Read the full incident report →

Started Oct 14, 2026, 01:24 PM UTC· resolved Oct 14, 2026, 01:57 PM UTC

1. investigating Oct 14, 2026, 01:24 PM UTC

   We're investigating alerts on DNSWatch V1 services. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.

2. identified Oct 14, 2026, 01:46 PM UTC

   We continue to work on alerts on DNSWatch V1 services and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 30 minutes, if not sooner.

3. monitoring Oct 14, 2026, 01:49 PM UTC

   Our systems show alerts on DNSWatch V1 services are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.

4. resolved Oct 14, 2026, 01:57 PM UTC

   We are no longer experiencing alerts on DNSWatch V1 services and this incident is now resolved. The system is operating normally at this time.

Read the full incident report →

Started Oct 14, 2026, 06:07 AM UTC· resolved Oct 14, 2026, 08:54 AM UTC

1. investigating Oct 14, 2026, 06:07 AM UTC

   We're investigating a problem accessing the Panda System Management console service. Once we determine the impact and scale of these errors, we'll post our next update in 60 minutes, if not sooner.

2. identified Oct 14, 2026, 07:17 AM UTC

   We continue to work on problem accessing the Panda System Management console service and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 60 minutes, if not sooner.

3. monitoring Oct 14, 2026, 08:26 AM UTC

   Our systems show the problem accessing the Panda System Management console service are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.

4. resolved Oct 14, 2026, 08:54 AM UTC

   We are no longer experiencing problems accessing the Panda System Management console service and this incident is now resolved. The service is operating normally at this time.

Read the full incident report →

Started Oct 09, 2026, 07:50 AM UTC· resolved Oct 15, 2026, 09:50 PM UTC

1. investigating Oct 09, 2026, 07:50 AM UTC

   We are currently experiencing an issue affecting Panda System Management backend services in both Windows and macOS environments. Available workarounds are: Windows: - Downloading the installer directly from the management console is currently unavailable. - Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation. macOS: -Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints. -Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint. We'll post our next update in 1 hour, if not sooner.

2. investigating Oct 09, 2026, 08:51 AM UTC

   We are still investigating a service degradation affecting the Panda System Management backend services in both Windows and macOS environments. Available workarounds are: Windows: - Downloading the installer directly from the management console is currently unavailable. - Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation. macOS: -Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints. -Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint. Once we determine the impact and scale of these errors we'll post our next update in 2 hours, if not sooner.

3. investigating Oct 09, 2026, 10:50 AM UTC

   We continue to work on a service degradation affecting the Panda System Management backend services in both Windows and macOS environments. Available workarounds are: Windows: - Downloading the installer directly from the management console is currently unavailable. - Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation. macOS: -Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints. -Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint. Our teams remain actively engaged and continue to investigate this issue to restore normal operations and we apologize for any impact this may have had on you or your customers. We'll post our next update in 2 hours, if not sooner.

4. investigating Oct 09, 2026, 12:51 PM UTC

   We are still experiencing issues affecting Panda System Management backend services in both Windows and macOS environments. Available workarounds are: Windows: - Downloading the installer directly from the management console is currently unavailable. - Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation. macOS: -Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints. -Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint. We'll post our next update in 2 hours, if not sooner.

5. identified Oct 09, 2026, 02:57 PM UTC

   We continue to work on a service degradation with Panda System Management backend services in both Windows and macOS environments and have identified the issue. Available workarounds are: Windows: - Downloading the installer directly from the management console is currently unavailable. - Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation. macOS: -Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints. -Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint. Our teams remain actively engaged and continue to investigate this issue to restore normal operations and we apologize for any impact this may have had on you or your customers. We'll post our next update in 2 hours, if not sooner.

6. identified Oct 09, 2026, 04:52 PM UTC

   We continue to work on a service degradation affecting Panda System Management backend services in both Windows and macOS environments. Our investigation remains focused on the identified issue, and we are actively validating remediation measures to restore full service functionality. We apologise for the impact this issue may have had on you or your customers. We'll post our next update by Oct 9th 2026 21:00 UTC, if not sooner.

7. identified Oct 09, 2026, 08:43 PM UTC

   We continue working on a service degradation affecting Panda System Management backend services on both Windows and macOS. Our engineering teams have identified the issue and are currently developing the fix, which will be delivered in a new version of Panda System Management. Until the new version is available, workarounds can be used: Windows: - Downloading the installer directly from the management console is currently unavailable. - Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation. macOS: -Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints. -Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint. Updates regarding the progress of the new version through development, certification and deployment will be posted by Oct 10th 2026 21:00 UTC, if not sooner. We apologise for the impact this issue may have had on you or your customers and thank you for your patience while we work on the resolution.

8. identified Oct 10, 2026, 03:40 PM UTC

   We continue working on a service degradation affecting Panda System Management backend services on both Windows and macOS. Our engineering teams have completed development of the fix, and the new version of Panda System Management has been deployed to our staging environment, where the validation and certification process is now underway. Until the new version is available, workarounds can be used: Windows: - Downloading the installer directly from the management console is currently unavailable. - Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation. macOS: -Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints. -Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint. Updates regarding the progress of the new version through certification and deployment will be posted by October 11th, 2026, 20:00 UTC, if not sooner. We apologize for the impact this issue may have had on you or your customers, and thank you for your patience as we work on a resolution

9. identified Oct 11, 2026, 05:21 PM UTC

   We continue working on a service degradation affecting Panda System Management backend services on both Windows and macOS. Certification of the new version of Panda System Management is progressing across Windows, macOS and Linux platforms, and all testing completed so far has been successful. Until the new version is available, workarounds can be used: Windows: - Downloading the installer directly from the management console is currently unavailable. - Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation. macOS: - Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints. - Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint. The next update will be posted by Oct 12th, 2026, 20:00 UTC, unless we are able to confirm the release date of the fix sooner. We apologise for the impact this issue may have had on you or your customers and thank you for your patience while we work on the resolution.

10. identified Oct 12, 2026, 05:20 PM UTC

    We continue working on a service degradation affecting Panda System Management backend services on both Windows and macOS. Certification of the new version of Panda System Management is progressing as planned, and deployment is scheduled for Tuesday, October 13, 2026, between 18:00 and 19:00 UTC. If there are any changes to this schedule, we will notify you here. Until the new version is available, workarounds can be used: Windows: - Downloading the installer directly from the management console is currently unavailable. - Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation. macOS: - Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints. - Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint. We apologize for the impact this issue may have had on you or your customers, and thank you for your patience as we work on a resolution.

11. identified Oct 13, 2026, 06:22 PM UTC

    We continue working on a service degradation affecting Panda System Management backend services on both Windows and macOS. To ensure the new version of Panda System Management is deployed safely, the deployment scheduled for today has been postponed while final validation steps are completed. We will share the new deployment window as soon as it is confirmed. Until the new version is available, workarounds can be used: Windows: -Downloading the installer directly from the management console is currently unavailable. -Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation. macOS: -Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints. -Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint. We apologize for the impact this issue may have had on you or your customers and thank you for your patience while we work on the resolution. We’ll post our next update by Oct 14th 2026 20:00 UTC, if not sooner.

12. identified Oct 14, 2026, 05:14 PM UTC

    We continue working on a service degradation affecting Panda System Management backend services on both Windows and macOS. Unless any issues arise, deployment of the new version of Panda System Management is scheduled for Thursday, October 15, 2026, between 18:00 and 19:00 UTC. If there are any changes to this schedule, we will notify you as soon as possible. Until the new version is available, workarounds can be used: Windows: -Downloading the installer directly from the management console is currently unavailable. -Workaround: Install a previously downloaded agent. The agent will automatically update to the latest available version after installation. macOS: Certain endpoint management actions, including WebRemote and other remote operations, are currently unavailable for some macOS endpoints. Workaround: Uninstall the existing agent, download the latest agent from the console, and reinstall it. During installation, ensure that all requested permissions are granted on the endpoint. We apologise for the impact this issue may have had on you or your customers and thank you for your patience while we work on the resolution.

13. resolved Oct 15, 2026, 09:50 PM UTC

    The new version of Panda System Management has been successfully deployed, and the service degradation affecting backend services on Windows and macOS has been resolved. So the previously shared workarounds are no longer needed. We apologize for the impact this issue may have had on you or your customers and thank you for your patience and understanding throughout the resolution process.

Read the full incident report →

Started Oct 07, 2026, 09:58 AM UTC· resolved Oct 07, 2026, 10:41 AM UTC

1. investigating Oct 07, 2026, 09:58 AM UTC

   We're investigating reports of issues with new product activations. We'll post our next update in 30m, if not sooner.

2. identified Oct 07, 2026, 10:02 AM UTC

   We continue to work on a service degradation with new product activations and have identified the issue. Our teams are working to restore normal operations. We'll post our next update in 30 minutes, if not sooner.

3. monitoring Oct 07, 2026, 10:11 AM UTC

   A fix has been implemented and we're no longer experiencing issues with new product activations. We will continue monitoring to ensure system stability. We will post our next update in 30 minutes, if not sooner.

4. resolved Oct 07, 2026, 10:41 AM UTC

   We are no longer experiencing issues with new product activations and this incident is now resolved. The services are operating normally at this time. We apologize for any inconveniences this event may have caused to you or your customers.

Read the full incident report →

Started Oct 07, 2026, 09:34 AM UTC· resolved Oct 07, 2026, 11:00 AM UTC

1. investigating Oct 07, 2026, 09:34 AM UTC

   We are currently investigating a service degradation affecting the WES Endpoint Console. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.

2. identified Oct 07, 2026, 10:22 AM UTC

   We continue to work on a service degradation with WatchGuard Endpoint Security Console and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 30 minutes, if not sooner.

3. monitoring Oct 07, 2026, 10:30 AM UTC

   A fix has been implemented and we're no longer experiencing issues with the WatchGuard Endpoint Security Console. We will continue monitoring to ensure system stability. We will post our next update in 30 minutes, if not sooner.

4. resolved Oct 07, 2026, 11:00 AM UTC

   We are no longer experiencing issues with WatchGuard Endpoint Security Console and this incident is now resolved. The services are operating normally at this time. We sincerely apologize for any inconvenience this incident may have caused to you or your customers.

Read the full incident report →

Started Sep 30, 2026, 05:52 PM UTC· resolved Sep 30, 2026, 09:52 PM UTC

1. investigating Sep 30, 2026, 05:52 PM UTC

   We’re investigating reports of errors when attempting to view device status and device dashboards in WatchGuard Cloud. Once we determine the impact and scope of these potential issues, we’ll post our next update in 30 minutes, if not sooner.

2. identified Sep 30, 2026, 06:31 PM UTC

   We continue to work on the device status and dashboard issues in WatchGuard Cloud. Our teams are working to restore normal operations, and we apologize for the impact this event has caused. We'll post our next update in 30 minutes, if not sooner.

3. monitoring Sep 30, 2026, 07:18 PM UTC

   Service adjustments have been made to the WatchGuard Cloud reporting systems. Device summaries and dashboards are now loading; however, some reports or dashboard elements may take longer than expected to load while we process the backlog generated during the incident. Our team is actively monitoring the environment and working to ensure all queued items are processed as quickly as possible. We appreciate your patience and understanding throughout this incident. We will continue to monitor the situation and provide further updates in next 2 hours.

4. resolved Sep 30, 2026, 09:52 PM UTC

   Device summaries and dashboards are now loading without delay, and this incident is now resolved. Again, we apologize for any impact this may have had on you or your customers.

Read the full incident report →

Started Sep 25, 2026, 09:49 PM UTC· resolved Sep 25, 2026, 10:23 PM UTC

1. identified Sep 25, 2026, 09:49 PM UTC

   At approximately 21:00:00 UTC time, the certificate used by the WatchGuard Cloud users and groups API expired. As a result, WatchGuard Cloud administrators are unable to view, update or manage their WatchGuard Cloud Operators. Our team has already renewed the certificate and is actively deploying it to all regions. We'll post our next update in 30 minutes, if not sooner.

2. resolved Sep 25, 2026, 10:23 PM UTC

   The updated WatchGuard Cloud user and group API certificate has been successfully deployed to all regions as of 22:20:00 UTC. Services are operating normally at this time. We appreciate your continued patience and apologize again for any impact this may have had on you or your customers.

Read the full incident report →

Started Sep 08, 2026, 04:08 PM UTC· resolved Sep 14, 2026, 08:28 AM UTC

1. investigating Sep 08, 2026, 04:08 PM UTC

   Some customers are experiencing connectivity issues affecting the Mexico/Central Point of Presence (PoP). Our engineering team is actively investigating the issue. We will provide another update within the next 60 minutes as more information becomes available. We apologize for any impact this may be causing to customers. This issue is affecting connectivity through the Mexico/Central PoP only."

2. investigating Sep 08, 2026, 05:00 PM UTC

   We continue to work on connectivity issues the Mexico/Central Point of Presence (PoP). Infrastructure updates are being deployed to the affected region. The deployment will take between 15 and 30 minutes to complete. Any connected client to the affected PoP will briefly disconnect while the deployment takes place. We apologize for any impact this may be causing to customers. We'll post our next update in 60 minutes, if not sooner.

3. monitoring Sep 08, 2026, 06:07 PM UTC

   WatchGuard deployed infrastructure updates to the Mexico/Central Point of Presence (PoP). Our engineering team is monitoring and will continue to investigate the issue. We will provide another update within the next 4 hours as more information becomes available. We apologize for any impact this may have caused your customers.

4. monitoring Sep 08, 2026, 10:08 PM UTC

   FireCloud services in Mexico/Central Point of Presence (PoP) region are operating normally after the infrastructure updates deployed earlier today. Our engineering team continues to monitor the services in the region to ensure long-term stability. We will provide another update within the next 24 hours. We apologize for any impact this may have caused your customers. This issue affected the Mexico/Central PoP only.

5. monitoring Sep 09, 2026, 08:31 PM UTC

   All FireCloud services in Mexico/Central Point of Presence (PoP) are operational, and there are no reported connectivity issues. Customers experiencing authentication or connectivity issues to the Mexico/Central PoP are encouraged to contact WatchGuard Support for assistance. Our engineering team continues to monitor the services in the region to ensure long-term stability.

6. resolved Sep 14, 2026, 08:28 AM UTC

   We are no longer experiencing connectivity issues affecting the Mexico/Central Point of Presence (PoP), and this incident is now resolved. Service is operating normally at this time. We apologize for any impact this incident may have caused you or your customers and thank you for your patience while our teams worked to restore service.

Read the full incident report →

Started Sep 04, 2026, 05:16 PM UTC· resolved Sep 05, 2026, 01:45 AM UTC

1. investigating Sep 04, 2026, 05:16 PM UTC

   Some customers are experiencing connectivity issues affecting the Mexico/Central Point of Presence (PoP) related to the handling of policies. Our engineering team is actively investigating the issue. We will provide another update within the next hour as more information becomes available. We apologize for any impact this may be causing to customers. This issue is affecting connectivity through the Mexico/Central PoP only.

2. investigating Sep 04, 2026, 06:23 PM UTC

   We continue to work on the connectivity and policy handling issues affecting the Mexico/Central Point of Presence (PoP). The FireCloud Engineering team is preparing to make infrastructure changes to make the policy handling more reliable in this region. We'll post our next update in 60 minutes, if not sooner.

3. investigating Sep 04, 2026, 06:51 PM UTC

   We continue to work on connectivity issues affecting the Mexico/Central Point of Presence (PoP). Infrastructure updates to the policy handling service will start at 19:00 UTC time and will take approximately 15 to 30 minutes to complete. FireCloud clients connected to the affected PoP region will disconnect and reconnect momentarily while the changes are being deployed. We'll post our next update in 60 minutes, if not sooner.

4. investigating Sep 04, 2026, 06:53 PM UTC

   We are continuing to investigate this issue.

5. investigating Sep 04, 2026, 08:14 PM UTC

   We continue to work on connectivity issues and policy handling issues affecting the Mexico/Central Point of Presence (PoP). Infrastructure updates are being deployed to the affected region. We apologize for any impact this may be causing to customers. We'll post our next update in 60 minutes, if not sooner.

6. monitoring Sep 04, 2026, 09:32 PM UTC

   WatchGuard deployed new infrastructure to increase capacity for users experiencing connectivity issues affecting the Mexico/Central Point of Presence (PoP) related to the handling of policies. Services our currently restored. Our engineering team continues monitoring and investigating the issue. We will provide another update within the next 4 hours as more information becomes available. We apologize for any impact this may have caused your customers. This issue was affecting connectivity through the Mexico/Central PoP only.

7. resolved Sep 05, 2026, 01:45 AM UTC

   An infrastructure update was deployed in the Mexico/Central PoP to address the client scaling issues detected earlier today. We are no longer experiencing connectivity issues and policy handling issues in this region, and this incident is now resolved. We will continue to monitor the infrastructure to ensure the environment remains stable for clients.

Read the full incident report →

Started Sep 03, 2026, 05:11 PM UTC· resolved Sep 04, 2026, 06:08 AM UTC

1. investigating Sep 03, 2026, 05:11 PM UTC

   Some customers are experiencing connectivity issues affecting the Mexico/Central Point of Presence (PoP). Our engineering team is actively investigating the issue. We will provide another update within the next hour as more information becomes available. We apologize for any impact this may be causing you or your customers. This issue is affecting connectivity through the Mexico/Central PoP only.

2. investigating Sep 03, 2026, 06:07 PM UTC

   We are continuing to investigate the connectivity issues affecting the Mexico/Central Point of Presence (PoP). Our engineering team is actively working to identify the cause and determine the appropriate resolution. We will provide another update within the next 4 hours, or sooner if additional information becomes available. We apologize for any continued impact this may be causing you or your customers and appreciate your patience while our team works to resolve the issue.

3. investigating Sep 03, 2026, 06:29 PM UTC

   We are continuing to investigate this issue.

4. investigating Sep 03, 2026, 10:04 PM UTC

   We continue to investigate connectivity issues affecting the Mexico/Central Point of Presence (PoP). The issue remains isolated to the Mexico/Central PoP. Our engineering team is actively working toward a resolution. Next update will be within 4 hours, or sooner as information becomes available

5. investigating Sep 04, 2026, 12:10 AM UTC

   Connectivity issues affecting the Mexico/Central Point of Presence (PoP) are currently restored. We are actively monitoring connectivity to the PoP. Engineering continues to investigate root cause of this issue.Next update will be in 4 hrs if not sooner. Thank you for your patience.

6. investigating Sep 04, 2026, 04:01 AM UTC

   Connectivity to the Mexico/Central Point of Presence (PoP) remains stable following restoration efforts. We continue to actively monitor the PoP and Engineering is still investigating the root cause. Further updates will be provided as new information becomes available in 4 hrs, if not sooner.

7. monitoring Sep 04, 2026, 05:37 AM UTC

   Connectivity and service operation at the Mexico/Central Point of Presence (PoP) have been restored. We are actively monitoring the environment to ensure continued stability while the investigation into the root cause remains ongoing. We will provide our next update within 30 minutes, or sooner if additional information becomes available

8. monitoring Sep 04, 2026, 05:40 AM UTC

   Connectivity and service operation at the Mexico/Central Point of Presence (PoP) have been restored. We are actively monitoring the environment to ensure continued stability while the investigation into the root cause remains ongoing. We will provide our next update within 30 minutes, or sooner if additional information becomes available

9. resolved Sep 04, 2026, 06:08 AM UTC

   We are no longer experiencing connectivity issues affecting the Mexico/Central Point of Presence (PoP), and this incident is now resolved. Service is operating normally at this time. We apologize for any impact this incident may have caused you or your customers and thank you for your patience while our teams worked to restore service.

Read the full incident report →

Started Sep 01, 2026, 02:41 PM UTC· resolved Sep 01, 2026, 04:41 PM UTC

1. resolved Sep 03, 2026, 02:09 PM UTC

   On September 1, 2026, at 16:41 UTC, some customers began experiencing connectivity issues due to a problem affecting the Mexico/Central Point of Presence (PoP). Our engineering team worked to restore service, and the PoP returned to normal operation on September 2, 2026, at 11:44 UTC. We apologize for any impact this incident may have caused you or your customers. This issue affected connectivity through the Mexico/Central PoP only.

Read the full incident report →

Started Aug 26, 2026, 10:55 AM UTC· resolved Aug 26, 2026, 12:09 PM UTC

1. investigating Aug 26, 2026, 10:55 AM UTC

   We're investigating alerts on Endpoint console service. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.

2. investigating Aug 26, 2026, 11:28 AM UTC

   We are still working hard to resolve this event. Please check back at 30 minutes for updates. Thanks for your patience.

3. identified Aug 26, 2026, 11:39 AM UTC

   We continue to work on alerts on Endpoint console service and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 30 minutes, if not sooner.

4. monitoring Aug 26, 2026, 11:40 AM UTC

   Our systems show alerts on Endpoint console service are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.

5. resolved Aug 26, 2026, 12:09 PM UTC

   We are no longer experiencing alerts on Endpoint console service and this incident is now resolved. The service is operating normally at this time.

Read the full incident report →

Started Aug 24, 2026, 07:15 PM UTC· resolved Aug 24, 2026, 08:13 PM UTC

1. investigating Aug 24, 2026, 07:15 PM UTC

   We’re investigating reports of errors when attempting to view Firebox configurations in WatchGuard Cloud. Once we determine the impact and scope of these potential issues, we’ll post our next update in 30 minutes, if not sooner.

2. monitoring Aug 24, 2026, 07:40 PM UTC

   Our team has identified and deployed access rule mitigations for the errors encountered when attempting to view Firebox configurations in WatchGuard Cloud. We’ll continue to monitor the service to ensure system stability. We’ll post our next update in 30 minutes, if not sooner.

3. resolved Aug 24, 2026, 08:13 PM UTC

   We are no longer experiencing reports of errors when attempting to view Firebox configurations in WatchGuard Cloud, and this incident is now resolved. Firebox Management in WatchGuard Cloud is operating normally at this time.

Read the full incident report →

Started Aug 24, 2026, 04:47 PM UTC· resolved Aug 24, 2026, 07:35 PM UTC

1. investigating Aug 24, 2026, 04:47 PM UTC

   We have identified an issue affecting the AuthPoint Authentication service. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.

2. investigating Aug 24, 2026, 05:43 PM UTC

   We are continuing to investigate an issue affecting the AuthPoint Authentication service. We apologize for the impact this event has caused. We’ll post our next update in 60 minutes, if not sooner.

3. monitoring Aug 24, 2026, 06:45 PM UTC

   A fix has been implemented, and the AuthPoint Authentication service is returning to normal. During the incident, users may have experienced intermittent service disruptions. We are actively monitoring the service to ensure system stability. The issue was related to a central component responsible for internal communications that experienced a failure. We’ll post our next update in 60 minutes, if not sooner.

4. resolved Aug 24, 2026, 07:35 PM UTC

   We are no longer experiencing issues with the AuthPoint Authentication service, and this incident is now resolved. The service is operating normally at this time. We apologize for any impact this may have had on you or your customers.

Read the full incident report →

Started Aug 17, 2026, 08:45 PM UTC· resolved Aug 17, 2026, 09:37 PM UTC

1. identified Aug 17, 2026, 08:45 PM UTC

   Earlier today, our teams identified errors when accessing the Panda Endpoint Security Console. Users may have encountered errors when trying to access an incident or experienced intermittent access issues with the Orion threat hunting platform. A fix for this issue will be deployed shortly and we will post our next update in 30 minutes, if not sooner.

2. monitoring Aug 17, 2026, 09:10 PM UTC

   Our systems show that errors when accessing the Panda Endpoint Security Console are returning to normal, and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.

3. resolved Aug 17, 2026, 09:37 PM UTC

   We are no longer experiencing errors when accessing the Panda Endpoint Security Console and this incident is now resolved. The service is operating normally at this time.

Read the full incident report →

Started Aug 17, 2026, 03:09 PM UTC· resolved Aug 17, 2026, 04:36 PM UTC

1. investigating Aug 17, 2026, 03:09 PM UTC

   We're investigating errors logging into our Partner Portal. Once we determine the impact and scale of these errors, we'll post our next update in 30 minutes, if not sooner.

2. identified Aug 17, 2026, 03:21 PM UTC

   We continue to work on errors when logging into our Partner Portal and have identified the issue to be related to dormant partner accounts. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 60 minutes, if not sooner.

3. monitoring Aug 17, 2026, 04:09 PM UTC

   Our systems show that errors logging into our Partner Portal are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.

4. resolved Aug 17, 2026, 04:36 PM UTC

   We are no longer experiencing errors logging into our Partner Portal and this event is now resolved. The service is operating normally at this time. We apologize for the impact this event has caused.

Read the full incident report →

Started Aug 13, 2026, 12:43 PM UTC· resolved Aug 13, 2026, 02:51 PM UTC

1. investigating Aug 13, 2026, 12:43 PM UTC

   We're investigating reports of errors while attempting to deploy Firebox Configurations in WatchGuard Cloud. Once we determine the impact and scale of these potential issues, we'll post our next update in 30 minutes, if not sooner.

2. investigating Aug 13, 2026, 01:12 PM UTC

   We continue to investigate reports of errors while attempting to deploy Firebox Configurations in WatchGuard Cloud in our EMEA region. We'll post our next update in 30 minutes, if not sooner.

3. investigating Aug 13, 2026, 01:42 PM UTC

   Our team is actively investigating reports of deployment errors related to Firebox Configurations in WatchGuard Cloud across the EMEA region. We will share our next update within 30 minutes, or earlier as new information becomes available.

4. monitoring Aug 13, 2026, 02:15 PM UTC

   Our team has identified and deployed access rule mitigations for the errors while attempting to deploy Firebox Configurations in WatchGuard Cloud. We'll continue to monitor to ensure system stability. We'll post our next update in 30 minutes, if not sooner.

5. resolved Aug 13, 2026, 02:51 PM UTC

   We are no longer experiencing reports of errors while attempting to deploy Firebox Configurations in WatchGuard Cloud in the EMEA region, and this incident is now resolved. Firebox Management in WatchGuard Cloud is operating normally at this time.

Read the full incident report →

Started Aug 13, 2026, 12:01 PM UTC· resolved Aug 13, 2026, 02:28 PM UTC

1. identified Aug 13, 2026, 12:01 PM UTC

   We continue to make progress on the issue affecting the display of Signals statistics on the WatchGuard Cloud RAI dashboard. Recovery efforts remain underway as we continue processing the remaining backlog of queued data. We have observed a sustained reduction in the backlog, and recovery continues to progress. However, some Signals statistics may still appear delayed or incomplete while the remaining data is being processed. Our teams remain actively engaged and are closely monitoring recovery progress to fully restore normal operations. We apologize for the impact this issue has caused and appreciate your continued patience. We will provide our next update in 4 hours, if not sooner.

2. monitoring Aug 13, 2026, 01:32 PM UTC

   The recovery process has been completed, and normal operations have been restored for the Signals statistics on the WatchGuard Cloud RAI dashboard. Our teams are continuing to closely monitor the service to ensure stability and confirm that all systems continue to operate as expected. We will provide our next update in 60 minutes, if not sooner.

3. resolved Aug 13, 2026, 02:28 PM UTC

   We are no longer experiencing issues affecting the display of Signals statistics on the WatchGuard Cloud RAI dashboard, and this incident is now resolved. The recovery process has been completed, all queued data has been processed, and Signals statistics are displaying as expected. Following continued monitoring and validation, our teams have confirmed that normal operations have been fully restored across all production regions. We apologize for the impact this issue may have caused and thank you for your patience throughout this extended recovery effort.

Read the full incident report →

Started Aug 13, 2026, 10:29 AM UTC· resolved Aug 13, 2026, 11:52 AM UTC

1. investigating Aug 13, 2026, 10:29 AM UTC

   We're investigating alerts related to Agent Installer download errors from the Console service. Once we determine the impact and scope of these errors, we'll provide our next update within 30 minutes, or sooner if more information becomes available.

2. identified Aug 13, 2026, 10:40 AM UTC

   We continue to work on reports of Agent Installer download errors affecting Aether/Cytomic services and have identified the issue. Our teams are working to restore normal operations, and we apologize for the impact this event has caused. We'll post our next update in 30 minutes, if not sooner.

3. monitoring Aug 13, 2026, 11:51 AM UTC

   Our systems show reports of Agent Installer download errors affecting Aether/Cytomic services are returning to normal, and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.

4. resolved Aug 13, 2026, 11:52 AM UTC

   We are no longer experiencing reports of Agent Installer download errors affecting Aether/Cytomic services, and this incident is now resolved. The service is operating normally at this time.

Read the full incident report →

Started Aug 11, 2026, 01:40 PM UTC· resolved Aug 11, 2026, 02:19 PM UTC

1. investigating Aug 11, 2026, 01:40 PM UTC

   We're investigating alerts on DNSWatch V1 services. Once we determine the impact and scale of these errors we'll post our next update in 30 minutes, if not sooner.

2. identified Aug 11, 2026, 01:50 PM UTC

   We continue to work on alerts on DNSWatch V1 services and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 30 minutes, if not sooner.

3. monitoring Aug 11, 2026, 01:52 PM UTC

   Our systems show alerts on DNSWatch V1 services are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.

4. resolved Aug 11, 2026, 02:19 PM UTC

   We are no longer experiencing alerts on DNSWatch V1 services and this incident is now resolved. The system is operating normally at this time.

Read the full incident report →

Started Aug 07, 2026, 01:08 PM UTC· resolved Aug 08, 2026, 06:28 AM UTC

1. investigating Aug 07, 2026, 01:08 PM UTC

   We are investigating an issue affecting Aether/Cytomic and EPDR, under the "Endpoint Access Enforcement" section. Customers may experience dashboards failing to load and an error popup being displayed.

2. investigating Aug 07, 2026, 02:17 PM UTC

   We continue to investigate the issue affecting Aether/Cytomic and EPDR and will post our next update in 3 hours if not sooner.

3. investigating Aug 07, 2026, 05:15 PM UTC

   Our investigation into the issue affecting Aether/Cytomic and EPDR under the Endpoint Access Enforcement section is ongoing. Customers may continue to experience dashboards failing to load and may encounter an error popup when accessing this section. Our engineering team is actively working to identify the root cause and restore normal functionality as quickly as possible. We appreciate your patience and will provide another update in 3 hours, or sooner if additional information becomes available.

4. investigating Aug 07, 2026, 09:12 PM UTC

   The issue affecting Aether/Cytomic and EPDR is still under investigation. We will post our next update in 4 hours, or sooner if we have new information to report.

5. identified Aug 08, 2026, 01:17 AM UTC

   We have identified the issue affecting Aether/Cytomic and EPDR and are continuing to work toward a resolution. Our team is actively addressing the identified issue and monitoring the situation closely. We will provide our next update within 6 hours, or sooner if there are any significant developments.

6. monitoring Aug 08, 2026, 05:58 AM UTC

   A fix has been deployed, and the Aether/Cytomic and EPDR services have recovered. The services are currently operating normally, and we are actively monitoring to confirm continued stability. We apologize for the impact this may have had on you or your customers, our next update will be posted in 30 minutes, if not sooner.

7. resolved Aug 08, 2026, 06:28 AM UTC

   We are no longer experiencing issues with Aether/Cytomic and EPDR services and this event is now resolved. Services are operating normally at this time. We appreciate your continued patience and apologize again for any impact this may have had on you or your customers.

Read the full incident report →

Started Jul 24, 2026, 01:58 PM UTC· resolved Jul 24, 2026, 03:01 PM UTC

1. monitoring Jul 24, 2026, 01:58 PM UTC

   Between 11:07 UTC and 12:14 UTC, we identified and resolved an issue that impacted a subset of Firebox and DNS services in the AMER region, including Firebox Configuration, Firebox Live Status, and DNS services. The service is operating normally at this time and we are monitoring to ensure system stability. We apologize for the impact this may have had on you or your customers. Our next update will be posted in 60 minutes, if not sooner.

2. resolved Jul 24, 2026, 03:01 PM UTC

   We are no longer experiencing alerts on Firebox and DNS services and this incident is now resolved. The service is operating normally at this time.

Read the full incident report →