Resolved after 1 hour 27 minutes, affecting Partner Portal:::CORE, on August 17, 2026.
We are no longer experiencing errors logging into our Partner Portal and this event is now resolved. The service is operating normally at this time. We apologize for the impact this event has caused.
Affected components
Update timeline
- investigating Aug 17, 2026, 03:09 PM UTC
We're investigating errors logging into our Partner Portal. Once we determine the impact and scale of these errors, we'll post our next update in 30 minutes, if not sooner.
- identified Aug 17, 2026, 03:21 PM UTC
We continue to work on errors when logging into our Partner Portal and have identified the issue to be related to dormant partner accounts. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 60 minutes, if not sooner.
- monitoring Aug 17, 2026, 04:09 PM UTC
Our systems show that errors logging into our Partner Portal are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.
- resolved Aug 17, 2026, 04:36 PM UTC
We are no longer experiencing errors logging into our Partner Portal and this event is now resolved. The service is operating normally at this time. We apologize for the impact this event has caused.
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