Resolved after 6 hours 37 minutes, affecting Log Search and Log Manager:::EMEA and Dashboards and Reports:::EMEA, on November 20, 2025.
Our systems are fully recovered and normal operations are restored. We apologize for the impact that this may have had on you, and thank you for your patience. This is now resolved.
Affected components
Update timeline
- identified Nov 20, 2025, 08:27 PM UTC
We have identified an issue causing approximately a 7-hour delay in Firebox log ingestion. We have implemented a fix, and our log ingestion service is currently recovering. We'll post our next update in 3 hours, if not sooner.
- monitoring Nov 20, 2025, 11:22 PM UTC
The issue has been mitigated and we are now monitoring our systems as they recover. We will post our next update within the next 2 hours.
- monitoring Nov 21, 2025, 01:15 AM UTC
We are still monitoring our systems as they recover. We will post our next update within the next 2 hours.
- resolved Nov 21, 2025, 03:04 AM UTC
Our systems are fully recovered and normal operations are restored. We apologize for the impact that this may have had on you, and thank you for your patience. This is now resolved.
Your product runs on more than WatchGuard
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services