WatchGuard incident
2025-11-24 - GLOBAL - Pending changes in Firebox device configuration screen
Resolved after 4 hours 38 minutes, affecting Firebox Configuration:::AMER and Firebox Configuration:::EMEA and 1 more, on November 24, 2025.
This incident has been resolved and the service is operating normally at this time. Again, we apologize for any impact this may have had on you or your customers.
Affected components
Update timeline
- identified Nov 24, 2025, 04:00 PM UTC
We’re continuing to work on the issue causing the Firebox configuration screen to display “Pending changes.” The root cause has been identified, and our teams are actively working on a fix. We apologize for any inconvenience or impact this may have had on you or your customers. We’ll share our next update in 1h, if not sooner.
- identified Nov 24, 2025, 04:55 PM UTC
Our teams continue to work diligently on the issue causing the Firebox configuration screen to display “Pending changes.” The root cause has been identified, and we’re actively implementing a fix. We apologize for any inconvenience or impact this may have had on you or your customers. We’ll provide the next update in 1h, if not sooner.
- identified Nov 24, 2025, 05:56 PM UTC
We are still working hard to resolve this event, and our teams are actively working on implementing the fix to restore normal operations. We'll post our next update in 2 hours, if not sooner. Thanks for your patience.
- monitoring Nov 24, 2025, 08:08 PM UTC
A fix has been implemented, and we are no longer experiencing the issue. We are monitoring the system to ensure stability. We'll post our next update in 30min, if not sooner.
- resolved Nov 24, 2025, 08:40 PM UTC
This incident has been resolved and the service is operating normally at this time. Again, we apologize for any impact this may have had on you or your customers.
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