WatchGuard incident

2025-12-03 - AMER - WatchGuard Cloud Operator Administration Issues

Resolved after 2 hours 31 minutes, affecting Operator Administration:::AMER, on December 3, 2025.

resolved Dec 03, 2025, 02:30 PM UTC

We are no longer experiencing alerts on WatchGuard Cloud Operator Administration service and this incident is now resolved. The service is operating normally at this time.

Started
Dec 03, 2025, 11:58 AM UTC
Resolved
Dec 03, 2025, 02:30 PM UTC
Duration
2h 31m
Detected by Pingoru
Dec 03, 2025, 11:58 AM UTC

Affected components

Operator Administration:::AMER

Update timeline

  1. investigating Dec 03, 2025, 11:58 AM UTC

    We're investigating alerts on Watchguard Cloud Operator Administration service. Once we determine the impact and scale of these errors we'll post our next update in 60 minutes, if not sooner.

  2. identified Dec 03, 2025, 01:01 PM UTC

    We continue to work on alerts on Watchguard Cloud Operator Administration service and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 60 minutes, if not sooner.

  3. monitoring Dec 03, 2025, 01:07 PM UTC

    Our systems show alerts on WatchGuard Cloud Operator Administration service are returning to normal and we're monitoring to ensure system stability. We'll post our next update in 30 minutes, if not sooner.

  4. resolved Dec 03, 2025, 02:30 PM UTC

    We are no longer experiencing alerts on WatchGuard Cloud Operator Administration service and this incident is now resolved. The service is operating normally at this time.

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