WatchGuard incident
2025-12-10 - Global - Endpoint Security Administration and Console issues
Resolved after 1 hour 54 minutes, affecting Administration:::GLOBE and Administration:::AMER and 1 more, on December 10, 2025.
We are no longer experiencing issues with Endpoint Security Console and this incident is now resolved. All services are now operating normally. Again, we apologize for any impact this may have had on you or your customers.
Affected components
Update timeline
- investigating Dec 10, 2025, 09:33 AM UTC
We are currently investigating issues with the Administration Endpoint Security components (Aehter/Cytomic and WESS). Users are experiencing errors on new accounts creation. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 60 minutes, if not sooner.
- investigating Dec 10, 2025, 09:53 AM UTC
Our team continue working hard on investigating the issues with the Endpoint Security Console components (Aehter/Cytomic and WESS). Users are experiencing errors accessing the administration endpoint consoles on newly created accounts. We'll post our next update in 60 minutes, if not sooner.
- identified Dec 10, 2025, 10:25 AM UTC
We continue to work on the issues with the Endpoint Security Console components (Aehter/Cytomic and WESS) and have identified the issue. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 1 hour, if not sooner.
- monitoring Dec 10, 2025, 10:57 AM UTC
A fix has been implemented and we're no longer experiencing issues with Endpoint Security Console. We will continue monitoring to ensure system stability. We will post our next update in 30 minutes, if not sooner
- resolved Dec 10, 2025, 11:27 AM UTC
We are no longer experiencing issues with Endpoint Security Console and this incident is now resolved. All services are now operating normally. Again, we apologize for any impact this may have had on you or your customers.
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