WatchGuard incident
2026-01-27 - GLOBAL- Login Issues for MFA & SAML SSO Users
Resolved after 45 minutes, affecting Web UI Login:::AMER and Web UI Login:::EMEA and 1 more, on January 27, 2026.
This incident has been resolved and the service is operating normally at this time. Again, we apologize for any impact this may have had on you or your customers.
Affected components
Update timeline
- investigating Jan 27, 2026, 03:05 AM UTC
We’re currently investigating alerts related to login errors affecting some users. At this time, the issue appears to impact only users who have MFA enabled or who are logging in via SAML SSO. We'll post our next update in 30min, if not sooner.
- identified Jan 27, 2026, 03:37 AM UTC
We’ve identified the issue, and a fix is being implemented. Our teams are working to restore normal operations and we apologize for the impact this event has caused. We'll post our next update in 30min, if not sooner.
- monitoring Jan 27, 2026, 03:52 AM UTC
We are no longer experiencing login issues. The fix has been implemented, and we are continuing to monitor system performance. We’ll post our next update in 30 minutes, if not sooner.
- resolved Jan 27, 2026, 04:22 AM UTC
This incident has been resolved and the service is operating normally at this time. Again, we apologize for any impact this may have had on you or your customers.
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