Resolved after 4 hours 44 minutes, affecting Live sessions and agent control and Oz, on September 30, 2026.
A fix has been deployed and we are monitoring the results.
Affected components
Live sessions and agent controlOz
Update timeline
- investigating Sep 30, 2026, 02:22 PM UTC
We are currently investigating an issue with degraded session share capabilities. Follow-ups and real-time communication with cloud agents is degraded.
- identified Sep 30, 2026, 02:59 PM UTC
The issue has been identified and a fix is in progress.
- monitoring Sep 30, 2026, 04:51 PM UTC
A fix has been deployed and we are monitoring the results.
- resolved Sep 30, 2026, 07:07 PM UTC
This incident has been resolved.
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