Waitwhile incident

Major cloud provider outage affecting SMS and support chat

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Resolved on October 20, 2025.

resolved Oct 20, 2025, 08:30 AM UTC

Amazon Web Services is having a severe outage affecting multiple services. This outage is affecting services Waitwhile rely on for sending SMS (Twilio) and customer support (Intercom). As of 10.00 UTC Amazon Web Services have recovered and systems are back to normal.

Started
Oct 20, 2025, 08:30 AM UTC
Resolved
Oct 20, 2025, 08:30 AM UTC
Duration
–
Detected by Pingoru
Oct 20, 2025, 08:30 AM UTC

Update timeline

  1. resolved Oct 20, 2025, 08:30 AM UTC

    Amazon Web Services is having a severe outage affecting multiple services. This outage is affecting services Waitwhile rely on for sending SMS (Twilio) and customer support (Intercom). As of 10.00 UTC Amazon Web Services have recovered and systems are back to normal.

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