Voyager Internet incident

VVP Connect Softphone - iOS call notifications

Resolved after 2 days 6 hours, affecting Calling, on October 23, 2026.

monitoring Oct 24, 2026, 05:36 AM UTC

Vendor resolution: An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Customers may not receive iOS push notifications while the app is running in the background or is closed. ** Changes have been completed successfully and our testing shows that the issue has now been resolved.

Started: Oct 23, 2026, 02:02 AM UTC
Resolved: Oct 25, 2026, 08:48 AM UTC
Duration: 2d 6h
Detected by Pingoru: Oct 23, 2026, 02:02 AM UTC

Affected components

Calling

Update timeline

investigating Oct 23, 2026, 02:02 AM UTC

Vendor resolution: An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Customers may not receive iOS push notifications while the app is running in the background or is closed.
identified Oct 23, 2026, 10:05 PM UTC

Vendor resolution: An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Customers may not receive iOS push notifications while the app is running in the background or is closed.
identified Oct 23, 2026, 10:08 PM UTC

Vendor resolution: An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Customers may not receive iOS push notifications while the app is running in the background or is closed. ** We will be performing emergency maintenance on VVP this evening at 18:00 to address the iOS pusher issue. We anticipate no customer impact.
monitoring Oct 24, 2026, 05:36 AM UTC

Vendor resolution: An upstream vendor is currently experiencing issues, causing disruption to the specified services. We apologise for any inconvenience and will provide further updates as we learn more from the vendor.Symptoms: Customers may not receive iOS push notifications while the app is running in the background or is closed. ** Changes have been completed successfully and our testing shows that the issue has now been resolved.
resolved Oct 25, 2026, 08:48 AM UTC

This incident has been resolved.

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