IR27323 - Outbound calls not connecting to South African numbers

Update timeline

1. investigating Apr 30, 2026, 11:32 AM UTC

   We are aware of issues that may be impacting outbound calls to South African numbers using UK and Irish CLIDs. We are working to resolve the issue as soon as possible. We’ll provide further updates within an hour. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/].

2. investigating Apr 30, 2026, 12:27 PM UTC

   We continue to work to resolve the issue that may be impacting outbound calls to South Africa. We'll continue to provide further updates here. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

3. identified Apr 30, 2026, 03:09 PM UTC

   We have identified the issue that may be impacting outbound calls to South African numbers and has applied route adjustment in order to alleviate the issue. We are monitoring the traffic and also awaiting your testing results. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/.

4. resolved May 18, 2026, 02:23 PM UTC

   Vonage services have been fully restored following the service interruption, which began on 2026-04-23. Full resolution has been confirmed effective 2026-04-30. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/