Vonage incident
IR27219 - Agent workspace - Unable to route digital interactions
Minor Vendor's status page →
Resolved after 1 hour 57 minutes, on October 15, 2025.
This issue has been resolved, and the service is now recovered. We are now working to generate a full root cause analysis, which will be shared in the form of an Incident Report with affected customers.
Update timeline
- investigating Oct 15, 2025, 12:14 PM UTC
We have identified a problem with digital interactions in the EMEA and NAM region. We are now progressing to recover service.
- resolved Oct 15, 2025, 02:12 PM UTC
This issue has been resolved, and the service is now recovered. We are now working to generate a full root cause analysis, which will be shared in the form of an Incident Report with affected customers.
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