Resolved after 6 hours 1 minute, affecting Inbound Voice Interactions and Inbound Voice Interactions and 1 more, on October 15, 2025.
Thank you for your patience as we worked to resolve the issue that may have affected your ability to make or receive calls today. Corrective actions have been implemented and services have been restored for all customers. We understand that consistent, reliable service is critical to your business and we apologize for this service interruption.
Affected components
Update timeline
- investigating Oct 15, 2025, 04:50 PM UTC
We are currently aware of an issue affecting the connectivity for all regions. Our Incident Management team is investigating the issue with priority.
- investigating Oct 15, 2025, 04:52 PM UTC
We are continuing to investigate this issue.
- investigating Oct 15, 2025, 06:06 PM UTC
The incident management team continues to investigate the issue as a top priority.
- investigating Oct 15, 2025, 06:59 PM UTC
Our Engineers are working to restore inbound and outbound calling services. We appreciate your continued patience as we work to resolve the issues affecting your service. We will post further updates as soon as they become available
- investigating Oct 15, 2025, 07:28 PM UTC
Our Engineers are working to restore inbound and outbound calling services. We appreciate your continued patience as we work to resolve the issues affecting your service. We will post further updates as soon as they become available. If you experience any issues contacting us using the standard contact numbers, please use +18556240126
- investigating Oct 15, 2025, 08:13 PM UTC
Thank you for your patience as our engineers continue working to resolve the intermittent issues affecting inbound and outbound calls. Restoring normal service remains our highest priority. We will post further updates as soon as they become available.
- investigating Oct 15, 2025, 09:03 PM UTC
Thank you for your patience as our engineers continue working to resolve the intermittent issues affecting inbound and outbound calls. Restoring normal service remains our highest priority. We will post further updates as soon as they become available.
- resolved Oct 15, 2025, 10:51 PM UTC
Thank you for your patience as we worked to resolve the issue that may have affected your ability to make or receive calls today. Corrective actions have been implemented and services have been restored for all customers. We understand that consistent, reliable service is critical to your business and we apologize for this service interruption.
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