Vonage incident
IR27227 - Interaction Plan Architect: applets not showing on the list
Resolved after 6 hours 23 minutes, affecting VCC Platform Supervisor & Admin and VCC Platform Supervisor & Admin and 1 more, on October 24, 2025.
This incident has been resolved, if you are still experiencing issues please contact support.
Affected components
Update timeline
- investigating Oct 24, 2025, 12:31 PM UTC
We are currently aware of an ongoing issue affecting interaction plan configuration in Interaction Architect for selected VCC accounts on our EMEA and NAM nodes. Our Incident Management team is investigating the issue with priority
- monitoring Oct 24, 2025, 12:46 PM UTC
Service is now recovered, and we are monitoring. If you are still experiencing issues, please contact Support.
- resolved Oct 24, 2025, 06:55 PM UTC
This incident has been resolved, if you are still experiencing issues please contact support.
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