Vonage incident

IR27239 - AI Studio issues

Resolved after 4 hours 5 minutes, affecting AI Studio Virtual Assistant and AI Studio Virtual Assistant and 1 more, on November 27, 2025.

resolved Nov 27, 2025, 04:23 PM UTC

This issue has been resolved. We are now working to generate a full root cause analysis, which will be shared in the form of an Incident Report with affected customers.

Started
Nov 27, 2025, 12:17 PM UTC
Resolved
Nov 27, 2025, 04:23 PM UTC
Duration
4h 5m
Detected by Pingoru
Nov 27, 2025, 12:17 PM UTC

Affected components

AI Studio Virtual AssistantAI Studio Virtual AssistantAI Studio Virtual AssistantAI Studio Virtual AssistantAI Studio Virtual AssistantAI Studio Virtual Assistant

Update timeline

  1. investigating Nov 27, 2025, 12:17 PM UTC

    We are aware that some users are having difficulties configuring Virtual Assistant in the AI Studio. Our Incident Management Teams is investigating this issue with priority.

  2. monitoring Nov 27, 2025, 12:55 PM UTC

    Service is now recovered and we are monitoring.

  3. resolved Nov 27, 2025, 04:23 PM UTC

    This issue has been resolved. We are now working to generate a full root cause analysis, which will be shared in the form of an Incident Report with affected customers.

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