Resolved after 21 hours 47 minutes, affecting Inbound Voice Interactions and Inbound Voice Interactions and 1 more, on December 3, 2025.
This issue has been resolved. We are now working to generate a full root cause analysis, which will be shared in the form of an Incident Report with affected customers.
Affected components
Update timeline
- investigating Dec 03, 2025, 01:29 PM UTC
We are currently aware of an ongoing network issue involving our partner GTT in APAC region. Our Incident Management team is investigating the issue with priority
- monitoring Dec 03, 2025, 04:22 PM UTC
We have identified the problem with one of our carrier partners. Mitigations have been applied to restore service and we are working with the carrier to fully remediate the root cause.
- resolved Dec 04, 2025, 11:17 AM UTC
This issue has been resolved. We are now working to generate a full root cause analysis, which will be shared in the form of an Incident Report with affected customers.
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