Resolved after 3 days 5 hours, affecting Inbound Voice Interactions and Inbound Voice Interactions and 1 more, on December 5, 2025.
This issue has been resolved. We are now working to generate a full root cause analysis, which will be shared in the form of an Incident Report with affected customers.
Affected components
Update timeline
- investigating Dec 05, 2025, 01:03 PM UTC
We are currently aware of an ongoing issue involving our telephony partner GTT in the EMEA region. Our Incident Management team is investigating the issue with priority.
- investigating Dec 08, 2025, 02:24 PM UTC
The incident management team continues to work with GTT to identify the problem.
- resolved Dec 08, 2025, 06:57 PM UTC
This issue has been resolved. We are now working to generate a full root cause analysis, which will be shared in the form of an Incident Report with affected customers.
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