Vonage incident
IR27248 - Audio issues during Agent Assist payment sessions
Resolved after 3 days 14 hours, affecting PCI Payments, on December 18, 2025.
This incident has been resolved. If you are still impacted please contact support.
Affected components
Update timeline
- investigating Dec 18, 2025, 05:48 PM UTC
We are currently aware of an ongoing issue affecting the PCI Agent Assist. Our Incident Management team is investigating the issue with priority.
- investigating Dec 18, 2025, 07:30 PM UTC
We are continuing to investigate the issue and have made a change to mitigate the impacted component. If you are still impacted please contact support.
- investigating Dec 18, 2025, 09:56 PM UTC
We are continuing to investigate the issue and have made a change to mitigate the impacted component. If you are still impacted please contact support.
- monitoring Dec 19, 2025, 09:43 AM UTC
We have made a change to mitigate the impacted component and we are monitoring. If you are still experiencing issues please contact Support.
- resolved Dec 22, 2025, 09:56 AM UTC
This incident has been resolved. If you are still impacted please contact support.
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