Resolved after 2 days 16 hours, affecting Outbound Voice Interactions and Outbound Voice Interactions, on February 2, 2026.
This issue has been resolved. We are now working to generate a full root cause analysis, which will be shared in the form of an Incident Report.
Affected components
Update timeline
- investigating Feb 02, 2026, 09:04 PM UTC
We are currently aware of an ongoing issue affecting outbound calling in the NAM region. Our Incident Management team is investigating the issue with priority.
- monitoring Feb 03, 2026, 05:44 AM UTC
Service is now recovered, and we are monitoring. If you are still experiencing issues, please contact Support.
- resolved Feb 05, 2026, 01:46 PM UTC
This issue has been resolved. We are now working to generate a full root cause analysis, which will be shared in the form of an Incident Report.
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