Resolved after 8 days 20 hours, affecting Outbound Voice Interactions and Outbound Voice Interactions, on February 4, 2026.
This issue has been resolved. We are now working to generate a full root cause analysis, which will be shared in the form of an Incident Report on the Community Hub page.
Affected components
Update timeline
- investigating Feb 04, 2026, 05:56 PM UTC
We are currently aware of an ongoing issue affecting outbound calls going back to the IVR. Our Incident Management team is investigating the issue with priority.
- investigating Feb 04, 2026, 09:17 PM UTC
The incident management team continues to investigate the issue as a top priority.
- monitoring Feb 05, 2026, 06:12 PM UTC
Service is now recovered and we are monitoring. If you are still experiencing issues please contact Support.
- resolved Feb 13, 2026, 01:57 PM UTC
This issue has been resolved. We are now working to generate a full root cause analysis, which will be shared in the form of an Incident Report on the Community Hub page.
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