Resolved after 18 hours 40 minutes, affecting Inbound Voice Interactions and Inbound Voice Interactions, on February 26, 2026.
This issue has been resolved. We are now working to generate a full root cause analysis, which will be shared in the form of an Incident Report with affected customers. If you are still experiencing issues, please contact Support.
Affected components
Update timeline
- investigating Feb 26, 2026, 10:49 PM UTC
We are currently aware of an ongoing issue causing some inbound calls to drop in the NAM region. Our Incident Management team is investigating the issue with priority.
- resolved Feb 27, 2026, 05:30 PM UTC
This issue has been resolved. We are now working to generate a full root cause analysis, which will be shared in the form of an Incident Report with affected customers. If you are still experiencing issues, please contact Support.
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