Vonage incident
IR27287 - Conversation Analyzer Sentiment is not calculated in APAC region
Resolved after 1 hour 54 minutes, affecting Conversation Analyzer and Conversation Analyzer, on March 23, 2026.
Conversation Analyzer - Sentiment Analysis service has been fully restored following today's service maintenance. Sentiment calculations for affected interactions will appear within the next 72 hours. You will receive a formal RFO within 5 business days. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
Affected components
Update timeline
- identified Mar 23, 2026, 04:48 PM UTC
Due to sudden maintenance work, the post-call Conversation Analyzer - Sentiment analysis is currently not calculated in the APAC region. We expect the service to be restored on 24th March at 5 PM UTC. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
- identified Mar 23, 2026, 06:43 PM UTC
Conversation Analyzer - Sentiment Analysis service has been fully restored following today's service maintenance. Sentiment calculations for affected interactions will appear within the next 72 hours. You will receive a formal RFO within 5 business days. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
- resolved Mar 23, 2026, 06:43 PM UTC
This incident has been resolved.
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