Resolved after 2 hours 17 minutes, affecting Inbound Voice Interactions and Inbound Voice Interactions and 1 more, on April 14, 2026.
Vonage services have been fully restored following today’s service interruption, which began at 2026-04-14 6:23 AM UTC. Full resolution has been confirmed effective 2026-04-14 10:02 AM UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
Affected components
Update timeline
- investigating Apr 14, 2026, 09:59 AM UTC
We are aware of issues with dynamic audio announcements that may be impacting your calls. Our engineers are working to resolve the issue as soon as possible. We’ll provide further updates within 1h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
- monitoring Apr 14, 2026, 10:28 AM UTC
Vonage services continue to show signs of recovery following today's interruption related to dynamic audio announcements failing. We'll continue to provide further updates here within 2h 30 min and once full service is restored. Thank you for your patience and understanding as we work to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
- resolved Apr 14, 2026, 12:16 PM UTC
Vonage services have been fully restored following today’s service interruption, which began at 2026-04-14 6:23 AM UTC. Full resolution has been confirmed effective 2026-04-14 10:02 AM UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
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