Vonage incident
IR27466 - Inbound Call Completion Issues — Select Canadian Regions
Resolved after 2 days 9 hours, affecting Inbound Voice Interactions and Inbound Voice Interactions, on October 23, 2026.
Vonage services have been fully restored following Friday’s service outage reported by a third party service provider in Canada, which began at 2026-10-23 4:34 UTC. Full resolution of the incident has been confirmed by third party effective 2026-10-23 21:50 UTC. Thank you for your patience and understanding as we worked with third party to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
Affected components
Update timeline
- investigating Oct 23, 2026, 08:33 PM UTC
We are aware of issues that may be impacting inbound call completion in specific areas across Canada due to a third-party outage. We’ll provide further updates within 4 hours. Impacted Areas: Newfoundland - St. John's Prince Edward Island - Charlottetown Nova Scotia - New Glasgow - Yarmouth New Brunswick - Fredericton - Saint John - Bathurst - Edmundston - Miramichi - Moncton Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support
- resolved Oct 26, 2026, 06:21 AM UTC
Vonage services have been fully restored following Friday’s service outage reported by a third party service provider in Canada, which began at 2026-10-23 4:34 UTC. Full resolution of the incident has been confirmed by third party effective 2026-10-23 21:50 UTC. Thank you for your patience and understanding as we worked with third party to restore services as quickly as possible. If you have any questions, please contact https://www.vonage.com/support/
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