Ongoing since 08:53 PM UTC.
We continue to work to resolve the issue that may be impacting your email case messages sent to "[email protected]". As an alternative, please make sure your email case replies are sent to "[email protected]" or use the Community Hub portal https://newvoicemedia.my.site.com/hub/s/ to view and reply to your case. We'll continue to provide further updates here within 24h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
Update timeline
- investigating Oct 22, 2026, 08:53 PM UTC
We are aware of issues that may be impacting your email communication sent to [email protected]. As an alternative, please make sure your email case replies are sent to [email protected] or use the Community Hub portal to view and reply to your case. We are working to resolve the issue as soon as possible. We’ll provide further updates within 12h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
- investigating Oct 23, 2026, 12:59 PM UTC
We continue to work to resolve the issue that may be impacting your email case messages sent to "[email protected]". As an alternative, please make sure your email case replies are sent to "[email protected]" or use the Community Hub portal https://newvoicemedia.my.site.com/hub/s/ to view and reply to your case. We'll continue to provide further updates here within 24h. Thank you for your patience and understanding. If you have any questions, please contact https://www.vonage.com/support/
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